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Broadband being installed tomorrow but no router

Papwortl
Newbie
Posts: 1
Registered: 03-12-2017

Broadband being installed tomorrow but no router

Hi,

Got a text on Wednesday to say router had been posted but no sign of it. Broadband is due to be installed tomorrow. What do I do?
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3 REPLIES
andy3_12_17
Newbie
Posts: 1
Registered: 03-12-2017

Re: Broadband being installed tomorrow but no router

I am in the same boat, well nearly. Got my text Wednesday, due to go live Tuesday. 

 

 

Baldrick1
Champion
Posts: 857
Thanks: 363
Fixes: 28
Registered: 30-06-2016

Re: Broadband being installed tomorrow but no router

Wait patiently until the postman brings it. Plusnet may of forgotton to send it but more likely they haven't yet twigged that Christmas is only 3 weeks away and are failing to ship routers earlier to compensate for post getting delayed.

The broadband will be activated ready for you to connect the router when it arrives.

Community Gaffer
Community Gaffer
Posts: 13,101
Thanks: 895
Fixes: 74
Registered: 04-04-2007

Re: Broadband being installed tomorrow but no router

Currently looking into a problem (ref: 104166) with one of the router order submission files from last Wednesday. We'll get the hardware out to you ASAP, but I'm sorry to say it won't be arriving today Sad

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵