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Broadband Filter Problem

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Newbie
Posts: 3
Registered: ‎01-10-2019

Broadband Filter Problem

Today my router's power light turned orange with the broadband light flashing red. The helper dialog on the router says this is due to broadband filters. I haven't changed anything in my flat and there are no other devices connected to the phone line or anything. Please help, I am missing important work online meetings with this issue!

3 REPLIES 3
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Broadband Filter Problem

Thanks for your post @rorique_beton.

 

On checking the account, we can see that you contacted the Customer Support Centre after posting and were informed that you were affected by an outage.

 

We're showing that this should now be resolved, can you confirm that you're back online?

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Newbie
Posts: 3
Registered: ‎01-10-2019

Re: Broadband Filter Problem

Yep, it's working again.

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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Broadband Filter Problem

Let us know if anything changes @rorique_beton

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team