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Blue light no internet

kelly734
Newbie
Posts: 3
Registered: ‎09-11-2018

Blue light no internet

‎17-11-2019 11:45 AM

We have a blue light on the router but nothing will actually connect to the internet tried turning off and on again resetting the router. Logging on and off on settings. It says connected on the settings site and logged in with the correct data not set up
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Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Blue light no internet

‎17-11-2019 2:42 PM

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

 

 

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Gandalf
Community Gaffer
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Posts: 26,573
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Registered: ‎21-04-2017

Re: Blue light no internet

‎18-11-2019 11:02 AM

Hi there,

From what I can see your order hasn't completed yet which is likely the cause for this, it's due to complete today before midnight. Can you let us know if you're unable to connect tomorrow so we can investigate further?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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