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BT homehub 6

Madhatter007
Grafter
Posts: 27
Thanks: 3
Registered: ‎28-05-2020

BT homehub 6

Hi,

I have been using BT homehub quite reliably for over 6 months but recently it (assume) has become flaky with WiFi often showing no internet connection, happens with RJ45 as well
I have checked the hub and both network and internet show connected for last 6 days.

Is there anything else I can do to trace the issue? Plusnet say no disconnect their end
2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,503
Thanks: 2,932
Fixes: 191
Registered: ‎30-06-2016

Re: BT homehub 6

@Madhatter007 

If you lose the Ethernet connection then it's unlikely to be anything to do with WiFi so talking about that is irrelevant.

If you go in to the Advanced/Technical Log/Event Log and search through it will tell you whether it has rebooted and if so the reason. So the next time it happens have a look and post the results.

Strat
Moderator
Moderator
Posts: 30,513
Thanks: 3,429
Fixes: 514
Registered: ‎14-04-2007

Re: BT homehub 6

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)