Showing results for 
Search instead for 
Did you mean: 

BT homehub 6

Posts: 33
Thanks: 3
Registered: ‎28-05-2020

BT homehub 6


I have been using BT homehub quite reliably for over 6 months but recently it (assume) has become flaky with WiFi often showing no internet connection, happens with RJ45 as well
I have checked the hub and both network and internet show connected for last 6 days.

Is there anything else I can do to trace the issue? Plusnet say no disconnect their end
Posts: 10,861
Thanks: 4,802
Fixes: 390
Registered: ‎30-06-2016

Re: BT homehub 6


If you lose the Ethernet connection then it's unlikely to be anything to do with WiFi so talking about that is irrelevant.

If you go in to the Advanced/Technical Log/Event Log and search through it will tell you whether it has rebooted and if so the reason. So the next time it happens have a look and post the results.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Community Veteran
Posts: 31,319
Thanks: 1,608
Fixes: 565
Registered: ‎14-04-2007

Re: BT homehub 6

Moderators Note
This topic has been moved from Fibre Broadband to My Router.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine