BT Smart hub parental controls?
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BT Smart hub parental controls?
09-04-2021 2:25 PM
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Re: BT Smart hub parental controls?
09-04-2021 2:37 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Router
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Re: BT Smart hub parental controls?
09-04-2021 2:54 PM
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There are none on the hub. You can set up Safeguard on your account https://www.plus.net/help/broadband/how-to-use-plusnet-safeguard/ or put an app on your childs device.
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Re: BT Smart hub parental controls?
09-04-2021 3:04 PM
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Re: BT Smart hub parental controls?
09-04-2021 3:30 PM
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I’m confused. If you can’t access a web site how can you see images hosted on that web site?
Are you sure that the images are not already on your computer/in the browser cache?
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Re: BT Smart hub parental controls?
09-04-2021 4:41 PM
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Re: BT Smart hub parental controls?
09-04-2021 4:45 PM
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not sure what gets automatically assigned
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Re: BT Smart hub parental controls?
09-04-2021 4:47 PM
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Re: BT Smart hub parental controls?
09-04-2021 4:56 PM
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Primary 213.120.234.42
Secondary 213.120.234.42
(see this page https://www.plus.net/help/broadband/about-dns-server-and-website-settings/)
configure them here http://192.168.1.254/00000113200/gui/#/myNetwork/ip-address
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Re: BT Smart hub parental controls?
09-04-2021 5:32 PM
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Re: BT Smart hub parental controls?
09-04-2021 7:12 PM
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@dvorak wrote:
have you put the safeguard dns settings in your bt hub?
not sure what gets automatically assigned
Ahh, that will be it.
The way it works is that Plusnet remotely change the DNS addresses, presumably through TR069. Smarthub updates come through totally separate BT servers not accessible by Plusnet.
I assume that as long as Safeguard is activated in the Plusnet account and the DNS addresses are set correctly then it will work with a Business Smarthub. It won’t work with a residential Smarthub as you can’t change the DNS servers on these.
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Re: BT Smart hub parental controls?
10-04-2021 2:39 AM
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Thank you both for your time, unfortanately despite having put in the DNS safeguard numbers in via Advanced (they don't show under status but they do under Advanced, My network, IPv4 configuration and having checked my safeguard is activated and having rebooted laptop and restarted the BT Smart Business hub, the problem remains. I've even tried the OpenDNS too but that also didn't prevent access to images. If you have any other ideas please let me know. But It looks like I'll have to revert to my plusnet router after all. Thank you for your help though.
Re: BT Smart hub parental controls?
10-04-2021 9:58 AM
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That’s a pity. presumably the Plusnet servers use the serial number of your hub to identify your personal settings.
Regarding OpenDNS is there anything here that will help. https://support.opendns.com/hc/en-us/community/posts/360050488452-Open-DNS-Filtering-Not-Working
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Re: BT Smart hub parental controls?
10-04-2021 11:07 AM
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@SWLBristol It seems Safeguard is having some problems, see this thread ....
Re: BT Smart hub parental controls?
10-04-2021 12:32 PM
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But it’s working when the Hub One is connected.
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