BT Smart Hub not connecting...
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- Re: BT Smart Hub not connecting...
26-06-2019 6:39 PM
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- Green light (indicating that the hub is starting up)
- Flashing orange light (indicating that the hub is connecting to broadband)
- Steady orange light (indicating that the hub is working but isn't connected to the internet)
The connection process goes no further and doesn't reach the `Blue light' stage indicating that the hub is working fine and is connected.
I have tried a factory reset and have also entered the hub menu with a view to changing the default BT logon username to my PlusNet logon username and password, but it doesn't seem possible to save these changes, and I suspect that it is only possible to save the changes when the hub is connected to the internet at the `blue light' stage.
Fixed! Go to the fix.
Re: BT Smart Hub not connecting...
26-06-2019 7:46 PM - edited 26-06-2019 7:59 PM
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See Message 2 here
and
See post 41 here
https://community.plus.net/t5/ADSL-Broadband/BT-Home-Hub-6-Smart-Hub-on-PlusNet/m-p/1415464#M312705
ensure you are using yourusername@plusdsl.net and your plus net password
The hub will not accept any odd characters in the password ie . @£$%&*( etc.
As MisterW states
Connect the DSL line last after the changes and click connect.
Re: BT Smart Hub not connecting...
26-06-2019 7:47 PM - edited 26-06-2019 7:48 PM
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@MajorSparky I think it's only possible to save the changes with the DSL not connected. Search the forums for 'smart hub' there's a couple of detailed guides on exactly how to set it up.
Edit @LifeonMars beat me to it and found the link
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: BT Smart Hub not connecting...
26-06-2019 8:33 PM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT Smart Hub not connecting...
28-06-2019 8:19 AM
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Thanks LifeonMars.
That's very interesting. I have a 13 character PlusNet logon password that uses loads of ascii characters (yes, I may be paranoiac). Just to confirm, are you saying that I will need to change my PlusNet logon password to one that doesn't use ascii characters before I can get connected using the BT Smart Hub?
Info appreciated.
Re: BT Smart Hub not connecting...
28-06-2019 8:24 AM
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Thanks MisterW. I will try LifeonMars' password suggestion and then go with your suggestion.
Thanks again.
28-06-2019 8:28 AM - edited 28-06-2019 8:32 AM
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yes
The BT Hub will not accept special characters in the password field. @£$%^&*()@ etc
Re: BT Smart Hub not connecting...
28-06-2019 12:12 PM
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Success. Changing my PlusNet logon pw to one without ascii characters solved it. Thanks again.
Re: BT Smart Hub not connecting...
28-06-2019 12:19 PM
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No problem at all, @MajorSparky
If there's anything else you need, just drop us a line.
Take care
Dave
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- Re: BT Smart Hub not connecting...