BT Smart Hub factory reset by itself

[John_Hull]

Hi

For the information of other users, in case it happens top you:

Yesterday, my broadband dropped a few times and recovered, then last evening it dropped completely. Looking at the hub manager, it appeared that everything was connected on the wifi, but there was no internet and I kept getting messages I've never seen before, directing me to the BT help pages.

This morning, I contacted the Plusnet help team, who were amazing, but while I was waiting for a call back, I had a thought, and went looking for the connection settings on the router, only to find that they had reset to a BT address. I was trying to remember the Free-online setting I needed when the call back came through, and the they talked me through the rest of the way.

I can only assume that the line got a bit flaky yesterday for whatever reason, and triggered a reset on the router.

It seems fine now. Every day is a school day

[Baldrick1]

@John_Hull 

This can happen from time to time. For whatever reasons, if the hub firmware crashes they factory reset. This is the advantage of using a Plusnet hub, if this happens they automatically reload your Plusnet details and restart seamlessly. If this starts happening regularly you should consider moving over to a Plusnet Hub 2 at the next opportunity.

[John_Hull]

Thanks Baldrick.

The BT Hub was still dropping the connection, so I've reconnected my old Plusnet Hub 1 (changed the SSID and security key to match the BT Hub) to see if it's the router or the line. So far the Plusnet router is playing nice

If it stays steady for a few days, then I'll probably be in the market for an upgrade.

I've been thinking about  a Mesh system for a while, so this may be the catalyst