BT Smart Hub and new Macbook
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BT Smart Hub and new Macbook
02-10-2019 1:54 PM
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I recently set up a BT Smart Hub to replace my HH5 and all was great, until I bought a new Macbook 2019. I have a 2013 which is struggling with some modern tasks hence the new machine.
The new machine however seems to have very poor wifi connectivity, I've been through the typical bumph with Apple, resetting NVRAM and the likes but only to tick boxes as it was like this since new.
Re: BT Smart Hub and new Macbook
02-10-2019 9:18 PM
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Personally I would buy a second hand Apple Airport Express.
It's a device that has merits in it's own right (it will act as an Airplay device for one thing) but when cabled to another router (for example your Smart Hub) it will produce a WiFi network which your Mac is likely to get on with well.
Re: BT Smart Hub and new Macbook
03-10-2019 9:09 AM
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Thanks for the suggestion, I will look and see if I can find one.
Re: BT Smart Hub and new Macbook
03-10-2019 9:53 AM
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It might be worth doing a search on the BT forum. There's a lot of BT customers out there with this router, you should see if it's a general issue and if. there's a solution.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: BT Smart Hub and new Macbook
03-10-2019 4:37 PM
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Good idea, will do
Re: BT Smart Hub and new Macbook
03-10-2019 6:23 PM - edited 03-10-2019 6:27 PM
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Have you disabled the 'Smart Setup' on the BT Smart Hub
And also split the bands
Both are known to cause issues with Apple h/w.
I also would avoid wasting money on an Airport Express personally. They're old, discontinued and unsupported now, and weren't particularly anything special when still available new. The money would be better spent elsewhere IMO, if the above doesn't improve things
Re: BT Smart Hub and new Macbook
11-10-2019 10:10 AM
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Hi
After a while changing a setting at a time, I finally have a resolution. Everything within the Apple document made no difference, so as DaveyH suggested I then tried splitting the bands. Wow, that was the one. Since splitting, I have not experienced a single drop in connection.
So for anyone reading this post (queue some seo words) with a similar issue in that your Macbook 2019 drops wifi connection, first split the bands on the router.
I hope it helps someone and thanks to those who helped me.
Re: BT Smart Hub and new Macbook
11-10-2019 10:38 AM
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I installed whole home wifi and no longer have these issues.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: BT Smart Hub and new Macbook
11-10-2019 12:49 PM
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Things I would check...
Try 2.4GHz, always pick a channel nearest the centre of the channel numbers like 6 or 7 if they aren't too busy with neighbours. If your router has antenna's that move, lay one horizontal and keep one vertical, or lay the router on its back to test upstairs. Radio signals are like a ring doughnut dropped onto your antenna, they don't properly go up or down as well as they go out. Some routers use 'planar' antennas that are directional. Don't have a huge encryption key, make it 10 characters to see if that helps (it does make a difference on older kit). From what I recall, Apple kit doesn't work with WEP encryption. Finally, for all of their advertising, Wi-Fi is dependant on many factors, one of the more important ones is the transceiver strip they use in the routers, BT are not know for buying good routers, the last time I looked (admittedly, a while ago) they were paying around £8.60 for the BT HomeHub from China.
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