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BT Smart Hub 6 repeatedly reboots

fungal
Newbie
Posts: 2
Registered: 3 weeks ago

BT Smart Hub 6 repeatedly reboots

Morning all

 

I have recently moved over to a Smart Hub 6 from my Hub Zero. At first all seemed to be working well. I had a weekend of uninterrupted internet access. However when myself and my partner logged in to our remote work systems on Monday morning we ran into some significant issues. Most often the hub constantly reboots itself. It will go green then orange then back to blue (I may have missed a colour). Other times, it stays blue and just kicks everything off, as though it has crashed completely. The connection is fine, as the Plusnet router is actually solid as a rock. It seems to be either a laptop or an ethernet network phone which is causing the issue, but I can't for the life of me figure out why. For the record, I've tried two separate Smart Hubs, so there must be an issue within my network. The tech log reads as follows:

 

11:32:50 29 Jan.:DHCP Confirmation of Request 11:32:44 29 Jan.eth4:An Ethernet port is now connected (5/1000/FULL)

11:32:38 29 Jan.eth4:A device has been disconnected from an Ethernet port (5)

11:31:31 29 Jan.wl1:IGMP join received for group 239.255.255.253 on interface wl1

11:31:24 29 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth2

11:30:32 29 Jan.BR_LAN:The DHCP options that are offered by the device (id:2): DiscoverOptions: 5361576055 | DiscoverOption55: 1

11:30:32 29 Jan.:DHCP Confirmation of Request 

11:30:26 29 Jan.wl1:A WiFi device <D6:55:D5:7F:A7:6C> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

11:30:04 29 Jan.:HTTP UserAdmin login from 192.168.1.8 successfully

00:01:55 01 Jan.ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

00:01:54 01 Jan.ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

00:01:54 01 Jan.ppp1:TR69 receiving InformResponse message

00:01:54 01 Jan.ppp1:TR69 event found : 4 VALUE CHANGE

00:01:54 01 Jan.ppp1:TR69 event found : 1 BOOT 

00:01:53 01 Jan.ppp1:TR69 sending Inform message 00:01:52 01 Jan.ppp1:TR69 event found : 4 VALUE CHANGE00:01:52 01 Jan.ppp1:TR69 event found : 1 BOOT 00:01:52 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:6): DiscoverOptions: 5361576055 | DiscoverOption55: 100:01:52 01 Jan.:DHCP Confirmation of Request 00:01:52 01 Jan.ppp1:TR69 sending Inform message 00:01:51 01 Jan.ppp1:TR69 creating new session with ACS00:01:51 01 Jan.wl1:A WiFi device <42:EF:69:95:18:3B> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:49 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:01:46 01 Jan.wl1:IGMP join received for group 239.255.255.253 on interface wl100:01:46 01 Jan.BR_LAN:UPnP functionality has been activated00:01:46 01 Jan.BR_LAN:UPnP functionality has been deactivated (manually)00:01:46 01 Jan.:WAN: SENSING AUTO ADSL   00:01:46 01 Jan.ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 172.16.13.55]00:01:46 01 Jan.ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 172.16.13.55]00:01:45 01 Jan.ppp1:PPP: PPP INFO 212.159.6.10212.159.6.9  00:01:45 01 Jan.ppp:PPP: IPCP_NAK   00:01:45 01 Jan.ppp:PPP: CHAP_SUCCESS  00:01:45 01 Jan.ppp:PPP: CHAP_RESPONSE   00:01:45 01 Jan.ppp:PPP: LCP_GOOD_ACK   00:01:45 01 Jan.ppp:PPP: LCP_REQUEST   00:01:44 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:01:39 01 Jan.atm0.35:connection ATM_TV connected 00:01:39 01 Jan.atm0.38:connection ATM_DATA connected00:01:39 01 Jan.dsl:ADSL link Up: Down Rate=11272Kbps Up Rate=1192Kbps SNR Margin Down=6.50dB SNR Margin Up=9.10dB00:01:30 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:01:23 01 Jan.wl1:IGMP join received for group 239.255.255.253 on interface wl100:01:23 01 Jan.wl1:IGMP group 239.255.255.253 on interface wl1 started by 192.168.1.7100:01:23 01 Jan.wl1:IGMP group 239.255.255.253 on interface wl1 by 192.168.1.71 requested00:01:23 01 Jan.wl1:IGMP join received for group 239.255.255.253 on interface wl100:01:22 01 Jan.wl1:A WiFi device <48:A6:B8:34:A7:DE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:20 01 Jan.wl1:IGMP leave received for group 239.255.255.253 on interface wl100:01:19 01 Jan.wl1:IGMP leave received for group 239.255.255.253 on interface wl100:01:18 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:8): DiscoverOptions: | DiscoverOption55: | RequestOptions: 536150128100:01:18 01 Jan.:DHCP Confirmation of Request 00:01:17 01 Jan.wl1:A WiFi device <50:5B:C2:A3:87:ED> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:09 01 Jan.:HTTP UserBasic login from 192.168.1.8 successfully00:01:09 01 Jan.wl1:(1/11) Channel Hopping initiated/Manually initiated00:01:07 01 Jan.eth2:IGMP group 234.81.130.251 on interface eth2 started by 192.168.1.6700:01:07 01 Jan.eth2:IGMP group 234.81.130.251 on interface eth2 by 192.168.1.67 requested00:01:07 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:00:52 01 Jan.eth2:[Device Connected] MAC Address:CC:4E:EC:E8:6E:1D Host Name: HUMAX IP Address: 192.168.1.67 lease duration is 86400 seconds.00:00:51 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53501255 | RequestOption55: 12800:00:51 01 Jan.:DHCP Confirmation of Request 00:00:50 01 Jan.BR_LAN:UPnP functionality has been activated00:00:49 01 Jan.eth1:[Device Connected] MAC Address:00:04:13:77:cc:bb Host Name: 720-31758-200 IP Address: 192.168.1.68 lease duration is 86400 seconds.00:00:49 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:4): DiscoverOptions: 535560128100:00:49 01 Jan.:DHCP Confirmation of Request 00:00:43 01 Jan.:This Rule has been applied successfully: [id:1 InternalClient:  External Ports:(00) Internal Ports: (000:00:43 01 Jan.:Updating port mapping rule (1) by UPnP 00:00:43 01 Jan.eth4:An Ethernet port is now connected (5/1000/FULL)00:00:43 01 Jan.eth3:An Ethernet port is now connected (4/100/FULL)00:00:43 01 Jan.eth2:An Ethernet port is now connected (3/100/FULL)00:00:43 01 Jan.eth1:An Ethernet port is now connected (2/1000/FULL)00:00:40 01 Jan.BR_LAN:The LAN DHCPv6 Server is active 00:00:40 01 Jan.:The LAN DHCP Server is active 00:00:39 01 Jan.BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)00:00:39 01 Jan.:DNS name resolution is now active 00:00:39 01 Jan.wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).00:00:39 01 Jan.wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).00:00:39 01 Jan.wl0:WLAN has been deactivated (BTHub6-3W6G-5) (band : 5GHz).00:00:39 01 Jan.wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).00:00:39 01 Jan.wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).00:00:39 01 Jan.wl1:WLAN has been activated (BTHub6-3W6G) (band : 2.4GHz).00:00:37 01 Jan.wl0:(0/36) Channel Hopping initiated/Manually initiated00:00:36 01 Jan.wl1:(0/1) Channel Hopping initiated/Manually initiated00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:04:13:77:cc:bb:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=361 TOS=0x00 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=341 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:04:13:77:cc:bb:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=361 TOS=0x00 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=341 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:04:13:77:cc:bb:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=361 TOS=0x00 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=341 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:cc:4e:ec:e8:6e:1d:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x10 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36 01 Jan.:FIREWALL --OUTPUT_DROP--IN= OUT=bcmsw src=0000:0000:0000:0000:0000:0000:0000:0000 DST=ff02:0000:0000:0000:0000:0000:0000:0016 LEN=76 TC=0 HOPLIMIT=1 FLOWLBL=0 PROTO=ICMPv6 TYPE=143 CODE=0 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:04:13:77:cc:bb:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=361 TOS=0x00 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=341 00:00:36 01 Jan.:The Modem has successfully powered up00:00:36 01 Jan.:WDG Laststatus:: # Current boot was caused by Power Reset 00:00:24 01 Jan.:WAN: ethernet as LAN   11:26:19 29 Jan.:HTTP UserAdmin login from 192.168.1.8 successfully11:26:10 29 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth211:26:00 29 Jan.BR_LAN:The DHCP options that are offered by the device (id:6): DiscoverOptions: 5361576055 | DiscoverOption55: 111:26:00 29 Jan.:DHCP Confirmation of Request 11:25:51 29 Jan.wl1:A WiFi device <42:EF:69:95:18:3B> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:50 01 Jan.ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed00:01:48 01 Jan.ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated00:01:48 01 Jan.ppp1:TR69 receiving InformResponse message00:01:48 01 Jan.ppp1:TR69 event found : 4 VALUE CHANGE00:01:48 01 Jan.ppp1:TR69 event found : 1 BOOT 00:01:47 01 Jan.ppp1:TR69 sending Inform message 00:01:46 01 Jan.ppp1:TR69 event found : 4 VALUE CHANGE00:01:46 01 Jan.ppp1:TR69 event found : 1 BOOT 00:01:45 01 Jan.ppp1:TR69 sending Inform message 00:01:45 01 Jan.ppp1:TR69 creating new session with ACS00:01:44 01 Jan.wl1:A WiFi device <D6:55:D5:7F:A7:6C> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:42 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:01:42 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:8): DiscoverOptions: 5361126055 | DiscoverOption55: 100:01:42 01 Jan.:DHCP Confirmation of Request 00:01:40 01 Jan.BR_LAN:UPnP functionality has been activated00:01:40 01 Jan.BR_LAN:UPnP functionality has been deactivated (manually)00:01:40 01 Jan.wl1:A WiFi device <50:5B:C2:A3:87:ED> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:38 01 Jan.:WAN: SENSING AUTO ADSL   00:01:38 01 Jan.ppp1:New DYN ROUTE is added [212.159.6.9/32 gw 172.16.13.55]00:01:38 01 Jan.ppp1:New DYN ROUTE is added [212.159.6.10/32 gw 172.16.13.55]00:01:37 01 Jan.ppp1:PPP: PPP INFO 212.159.6.10212.159.6.9  00:01:37 01 Jan.ppp:PPP: IPCP_NAK   00:01:37 01 Jan.ppp:PPP: CHAP_SUCCESS  00:01:37 01 Jan.ppp:PPP: CHAP_RESPONSE   00:01:37 01 Jan.ppp:PPP: LCP_GOOD_ACK   00:01:37 01 Jan.ppp:PPP: LCP_REQUEST   00:01:31 01 Jan.atm0.35:connection ATM_TV connected 00:01:31 01 Jan.atm0.38:connection ATM_DATA connected00:01:31 01 Jan.dsl:ADSL link Up: Down Rate=11444Kbps Up Rate=1192Kbps SNR Margin Down=6.40dB SNR Margin Up=9.10dB00:01:25 01 Jan.wl1:A WiFi device <48:A6:B8:34:A7:DE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:24 01 Jan.wl1:Device <48:A6:B8:34:A7:DE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:23 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:01:19 01 Jan.:HTTP UserBasic login from 192.168.1.8 successfully00:01:18 01 Jan.:HTTP UserBasic login from 192.168.1.8 successfully00:01:08 01 Jan.wl1:(11/1) Channel Hopping initiated/Manually initiated00:01:08 01 Jan.eth2:IGMP group 234.81.130.251 on interface eth2 started by 192.168.1.6700:01:08 01 Jan.eth2:IGMP group 234.81.130.251 on interface eth2 by 192.168.1.67 requested00:01:08 01 Jan.wl1:A WiFi device <48:A6:B8:34:A7:DE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])00:01:08 01 Jan.eth2:IGMP join received for group 234.81.130.251 on interface eth200:00:53 01 Jan.eth1:[Device Connected] MAC Address:00:04:13:77:cc:bb Host Name: 720-31758-200 IP Address: 192.168.1.68 lease duration is 86400 seconds.00:00:53 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:4): DiscoverOptions: | DiscoverOption55: | RequestOptions: 535054556000:00:53 01 Jan.:DHCP Confirmation of Request 00:00:53 01 Jan.eth2:[Device Connected] MAC Address:CC:4E:EC:E8:6E:1D Host Name: HUMAX IP Address: 192.168.1.67 lease duration is 86400 seconds.00:00:52 01 Jan.BR_LAN:The DHCP options that are offered by the device (id:3): DiscoverOptions: | DiscoverOption55: | RequestOptions: 5354501255 | RequestOption55: 100:00:52 01 Jan.BR_LAN:The LAN DHCPv6 Server is active 00:00:52 01 Jan.:DHCP Confirmation of Request 00:00:52 01 Jan.BR_LAN:The LAN DHCPv6 Server is inactive00:00:51 01 Jan.BR_LAN:The LAN DHCPv6 Server is active 00:00:50 01 Jan.BR_LAN:The LAN DHCPv6 Server is inactive00:00:50 01 Jan.BR_LAN:UPnP functionality has been activated00:00:45 01 Jan.eth4:An Ethernet port is now connected (5/1000/FULL)00:00:44 01 Jan.eth3:An Ethernet port is now connected (4/100/FULL)00:00:44 01 Jan.eth2:An Ethernet port is now connected (3/100/FULL)00:00:44 01 Jan.eth1:An Ethernet port is now connected (2/1000/FULL)00:00:41 01 Jan.:This Rule has been applied successfully: [id:1 InternalClient:  External Ports:(00) Internal Ports: (000:00:41 01 Jan.:Updating port mapping rule (1) by UPnP 00:00:40 01 Jan.BR_LAN:The LAN DHCPv6 Server is active 00:00:40 01 Jan.:The LAN DHCP Server is active 00:00:39 01 Jan.BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)00:00:39 01 Jan.:DNS name resolution is now active 00:00:39 01 Jan.wl0:WLAN has been deactivated (BTWifi-X) (band : 5GHz).00:00:39 01 Jan.wl0:WLAN has been deactivated (BTWifi-with-FON) (band : 5GHz).00:00:39 01 Jan.wl0:WLAN has been deactivated (BTHub6-3W6G-5) (band : 5GHz).00:00:39 01 Jan.wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).00:00:39 01 Jan.wl1:WLAN has been deactivated (BTWifi-with-FON) (band : 2.4GHz).00:00:39 01 Jan.wl1:WLAN has been activated (BTHub6-3W6G) (band : 2.4GHz).00:00:37 01 Jan.wl0:(0/36) Channel Hopping initiated/Manually initiated00:00:37 01 Jan.wl1:(0/11) Channel Hopping initiated/Manually initiated00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:cc:4e:ec:e8:6e:1d:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x10 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:04:13:77:cc:bb:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=361 TOS=0x00 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=341 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:cc:4e:ec:e8:6e:1d:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x10 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:04:13:77:cc:bb:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=361 TOS=0x00 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=341 00:00:36 01 Jan.:FIREWALL --INPUT_DROP--IN=eth2 OUT= MAC=ff:ff:ff:ff:ff:ff:cc:4e:ec:e8:6e:1d:08:00 src=0.0.0.0 DST=255.255.255.255 LEN=328 TOS=0x10 PREC=0x00 TTL=128 ID=0 PROTO=UDP SPT=68 DPT=67 LEN=308 00:00:36 01 Jan.:The Modem has successfully powered up00:00:36 01 Jan.:WDG Laststatus:: # Current boot was caused by Power Reset 00:00:24 01 Jan.:WAN: ethernet as LAN   09:15:31 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:13:52 28 Jan.ppp1:Request for a new authenticated connection09:13:52 28 Jan.ppp1:TR69 ConnectionRequest: processing request from ACS09:13:30 28 Jan.:HTTP UserAdmin login from 192.168.1.72 successfully09:13:26 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:12:55 28 Jan.:HTTP UserBasic login from 192.168.1.72 successfully09:11:22 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:10:18 28 Jan.ppp1:Request for a new authenticated connection09:10:18 28 Jan.ppp1:TR69 ConnectionRequest: processing request from ACS09:09:14 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:07:06 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:06:01 28 Jan.ppp1:Request for a new authenticated connection09:06:01 28 Jan.ppp1:TR69 ConnectionRequest: processing request from ACS09:05:06 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:02:59 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth409:02:05 28 Jan.ppp1:Request for a new authenticated connection09:02:05 28 Jan.ppp1:TR69 ConnectionRequest: processing request from ACS09:00:56 28 Jan.eth4:IGMP join received for group 234.81.130.251 on interface eth4

 

Can anyone make any sense of the readings on the technical log / does anyone have any experience of these kind of issues? I am on the brink of giving it up as a bad job but any help anyone can give would be much appreciated!

 

Many thanks

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 24,789
Thanks: 4,484
Fixes: 1,136
Registered: ‎11-01-2008

Re: BT Smart Hub 6 repeatedly reboots

Moderators Note


This topic has been moved from ADSL Broadband to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
fungal
Newbie
Posts: 2
Registered: 3 weeks ago

Re: BT Smart Hub 6 repeatedly reboots

Just to add, the firmware details are as follows:

Product name:
BT Hub 6A

Serial number:
+084319+NQ62051432

Firmware version:
SG4B1000E020

Firmware updated:
21-Jan-2021

Board version:
1.0

Gui version:
1.115.0

Thanks
markhawkin
Pro
Posts: 407
Thanks: 58
Fixes: 8
Registered: ‎17-07-2016

Re: BT Smart Hub 6 repeatedly reboots

On a hunch (and knowing a bit about VOIP phones) I would try just the laptops and don't connect the Ethernet phone and see how you get on.

 

 

I am the satisfied customer....
Alan54
Hooked
Posts: 6
Thanks: 1
Registered: ‎07-03-2018

Re: BT Smart Hub 6 repeatedly reboots

This any help? community.spiceworks.com/topic/487016-laptop-crashes-wifi-connection