Hey.
Not sure if you ever managed to get this working but I had the same problem. I was doing everything but it would not connected and the light remained orange.
The problem for me was the password I was putting in. Although I was able to log into the Plusnet member centre with that exact password, it would not allow me to connect on the router.
I went onto the member centre, logged in, and navigated to the 'Change password' section... It asks for your old password, and then to enter a new twice. I found that even though I knew I was entering the password I had JUST logged in with, it kept coming up with a message 'Sorry, that isn't your current password'.
What I did in the end, was log back out of the member centre and use the 'Forgotten password' facility to create a brand new password.... As soon as I did that I was able to instantly log into the BT Smart Hub.
I know people are probably going to think that I was able to log in to the member centre because my browser was auto-filling the correct password... But it wasn't. I typed it in manually and it let me in.
Worth a try anyway!
