BT Smart Hub 6 flashing orange
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BT Smart Hub 6 flashing orange
21-11-2019 10:48 PM
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Re: BT Smart Hub 6 flashing orange
22-11-2019 9:49 AM
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@Aya I set up a Hub 6 yesterday and found that when you enter your username and password there was no option that appeared to save the changes you've just made. If you leave that page in belief you've set it up correctly it reverts back to a default setting. What I did was to enter my username and password and then click the connect button. This seems to save your changes. Might be worth a look to see if this is what has happened in your case.
Re: BT Smart Hub 6 flashing orange
22-11-2019 10:37 AM
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You need to follow the instructions here to use a the Smart Hub 6 - it'll need a factory reset first.
https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673/
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Re: BT Smart Hub 6 flashing orange
22-11-2019 5:43 PM - edited 22-11-2019 5:46 PM
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The only thing is, the broadband displayed is still "BT broadband", but I guess that's because it's never connected to Plusnet.
Re: BT Smart Hub 6 flashing orange
22-11-2019 7:17 PM
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Re: BT Smart Hub 6 flashing orange
22-11-2019 7:44 PM
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I never purchased the Plusnet router, as I was hoping to make the one I already had work. I'll acquire another router and give it a go.
Re: BT Smart Hub 6 flashing orange
22-11-2019 8:55 PM
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Are you sure your Plusnet password doesn't contain any 'special' characters?
The BT router doesn't like them.
You have probably checked that already but it isn't specifically mentioned here.
You can change your password on the website if it does contain those characters.
Good luck.
Re: BT Smart Hub 6 flashing orange
23-11-2019 2:51 AM
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Re: BT Smart Hub 6 flashing orange
23-11-2019 2:54 PM
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Let us know how it goes @Aya,
Re: BT Smart Hub 6 flashing orange
23-11-2019 9:19 PM
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Did you select 'connect' and get the 'connecting' response before plugging in the DSL cable?
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Re: BT Smart Hub 6 flashing orange
24-11-2019 11:06 AM
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@Aya when you reset the Hub 6 to its factory settings do it without connecting it to the telephone line. Boot it up until the light flashes purple and then press and hold in the reset switch using a paperclip until the light goes green. Let it boot through to the flashing purple light once more. Then set up your username and password by connecting it to your computer and still disconnected from the telephone line. When you've added your username and password click on the connect button. It won't connect because you are still disconnected from the telephone line. Clicking on the Connect button seems to save your changes then power off the router connect up the telephone line and power back up. I had similar problems to you through not holding down the reset switch long enough. I took about 30 seconds in my case.
Re: BT Smart Hub 6 flashing orange
26-11-2019 9:49 AM
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