BT Hub 5 password issue

egeoffreydavies · ‎28-05-2012

Just a heads up for BT hub 5 users.

I had a power cut and due to changing my Plusnet password, the router would not reconnect. I changed the router password - but no joy. After much frustration, and a call from support ( who couldn't help other than to suggest using the original Plusnet router) it seems the BT router doesn't recognize the # symbol. After changing password again, using a different symbol, instant connection.

Townman · ‎22-08-2007

@bobpullen

Does the Plusnet Hub 1 (a cloaked BTHH5a) have the same characteristic?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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