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BT HomeHub 5 router drops all connections and reboots

athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

BT HomeHub 5 router drops all connections and reboots


I have ben having problems recently where my BT HomeHub 5 router drops all connections and reboots.  Checking the log frequently shows the following -

22:45:44, 30 Dec.    ( 119.360000) CWMP: session completed successfully
22:45:44, 30 Dec.    IN: BLOCK [15] Default policy (TCP [199.117.180.44]:443-​>[146.199.153.116]:56436 on ppp3)
22:45:43, 30 Dec.    ( 118.340000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
22:45:37, 30 Dec.    ( 111.810000) NTP synchronization success!
22:45:32, 30 Dec.    ( 106.670000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:45:32, 30 Dec.    ( 106.660000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
22:45:31, 30 Dec.    ( 105.720000) NTP synchronization start
22:45:30, 30 Dec.    ( 104.800000) WAN operating mode is VDSL
22:45:30, 30 Dec.    ( 104.800000) Last WAN operating mode was VDSL
22:45:29, 30 Dec.    ( 103.660000) PPP IPCP Receive Configuration ACK
22:45:28, 30 Dec.    ( 103.490000) PPP IPCP Send Configuration Request
22:45:28, 30 Dec.    ( 103.490000) PPP IPCP Receive Configuration NAK
22:45:28, 30 Dec.    ( 103.400000) PPP IPCP Send Configuration ACK
22:45:28, 30 Dec.    ( 103.400000) PPP IPCP Receive Configuration Request
22:45:28, 30 Dec.    ( 103.310000) PPP IPCP Send Configuration Request
22:45:27, 30 Dec.    ( 102.400000) PPPoE is up -​ Down Rate=61509Kbps, Up Rate=20000Kbps; SNR Margin Down=6.1dB, Up=12.5dB
22:45:27, 30 Dec.    ( 102.390000) CHAP authentication successful
22:45:27, 30 Dec.    ( 102.230000) CHAP Receive Challenge
22:45:27, 30 Dec.    ( 102.150000) Starting CHAP authentication with peer
22:45:27, 30 Dec.    ( 102.150000) PPP LCP Receive Configuration ACK
22:45:27, 30 Dec.    ( 101.990000) PPP LCP Send Configuration Request
22:45:27, 30 Dec.    ( 101.990000) PPP LCP Receive Configuration Reject
22:45:27, 30 Dec.    ( 101.910000) PPP LCP Send Configuration ACK
22:45:27, 30 Dec.    ( 101.910000) PPP LCP Receive Configuration Request
22:45:27, 30 Dec.    ( 101.830000) PPP LCP Send Configuration Request
22:45:18, 30 Dec.    ( 92.900000) CWMP: session closed due to error: Could not resolve host
22:45:12, 30 Dec.    ( 86.750000) PTM over DSL is up
22:45:07, 30 Dec.    ( 82.120000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:45:07, 30 Dec.    ( 82.110000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
22:44:37, 30 Dec.    ( 51.600000) CWMP: session closed due to error: Could not resolve host
22:44:36, 30 Dec.    ath00: STA ac:18:26:3c:ee:03 IEEE 802.11: Client associated
22:44:28, 30 Dec.    ( 42.690000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:44:28, 30 Dec.    ( 42.680000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
22:44:27, 30 Dec.    ( 41.560000) CWMP: Initializing transaction for event code 1 BOOT
22:44:24, 30 Dec.    ( 39.130000) WiFi auto selected channel 48
22:44:24, 30 Dec.    ( 39.130000) 36-​95::40-​94::44-​94::48-​94::52-​93::56-​93::60-​93::64-​92::100-​93::104-​93::108-​94::112-​95::116-​94::120-​96::124-​96::128-​97
22:44:24, 30 Dec.    ( 39.120000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
22:44:23, 30 Dec.    ( 38.290000) WAN Auto-​sensing running.
22:44:18, 30 Dec.    ( 33.160000) System up, firmware version: 4.7.5.1.83.8.261 (Type A)
22:44:15, 30 Dec.    ( 30.410000) WPA2 mode selected
22:44:15, 30 Dec.    ( 30.410000) WPS disabled
22:44:13, 30 Dec.    ( 28.180000) WPA2 mode selected
22:44:13, 30 Dec.    ( 28.180000) WPS disabled
22:44:04, 30 Dec.    ( 19.410000) System start
I have ben having problems recently where my BT HomeHub 5 router drops all connections and reboots.  Checking the log frequently shows the following -

22:45:44, 30 Dec.    ( 119.360000) CWMP: session completed successfully
22:45:44, 30 Dec.    IN: BLOCK [15] Default policy (TCP [199.117.180.44]:443-​>[146.199.153.116]:56436 on ppp3)
22:45:43, 30 Dec.    ( 118.340000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
22:45:37, 30 Dec.    ( 111.810000) NTP synchronization success!
22:45:32, 30 Dec.    ( 106.670000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:45:32, 30 Dec.    ( 106.660000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
22:45:31, 30 Dec.    ( 105.720000) NTP synchronization start
22:45:30, 30 Dec.    ( 104.800000) WAN operating mode is VDSL
22:45:30, 30 Dec.    ( 104.800000) Last WAN operating mode was VDSL
22:45:29, 30 Dec.    ( 103.660000) PPP IPCP Receive Configuration ACK
22:45:28, 30 Dec.    ( 103.490000) PPP IPCP Send Configuration Request
22:45:28, 30 Dec.    ( 103.490000) PPP IPCP Receive Configuration NAK
22:45:28, 30 Dec.    ( 103.400000) PPP IPCP Send Configuration ACK
22:45:28, 30 Dec.    ( 103.400000) PPP IPCP Receive Configuration Request
22:45:28, 30 Dec.    ( 103.310000) PPP IPCP Send Configuration Request
22:45:27, 30 Dec.    ( 102.400000) PPPoE is up -​ Down Rate=61509Kbps, Up Rate=20000Kbps; SNR Margin Down=6.1dB, Up=12.5dB
22:45:27, 30 Dec.    ( 102.390000) CHAP authentication successful
22:45:27, 30 Dec.    ( 102.230000) CHAP Receive Challenge
22:45:27, 30 Dec.    ( 102.150000) Starting CHAP authentication with peer
22:45:27, 30 Dec.    ( 102.150000) PPP LCP Receive Configuration ACK
22:45:27, 30 Dec.    ( 101.990000) PPP LCP Send Configuration Request
22:45:27, 30 Dec.    ( 101.990000) PPP LCP Receive Configuration Reject
22:45:27, 30 Dec.    ( 101.910000) PPP LCP Send Configuration ACK
22:45:27, 30 Dec.    ( 101.910000) PPP LCP Receive Configuration Request
22:45:27, 30 Dec.    ( 101.830000) PPP LCP Send Configuration Request
22:45:18, 30 Dec.    ( 92.900000) CWMP: session closed due to error: Could not resolve host
22:45:12, 30 Dec.    ( 86.750000) PTM over DSL is up
22:45:07, 30 Dec.    ( 82.120000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:45:07, 30 Dec.    ( 82.110000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
22:44:37, 30 Dec.    ( 51.600000) CWMP: session closed due to error: Could not resolve host
22:44:36, 30 Dec.    ath00: STA ac:18:26:3c:ee:03 IEEE 802.11: Client associated
22:44:28, 30 Dec.    ( 42.690000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
22:44:28, 30 Dec.    ( 42.680000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'
22:44:27, 30 Dec.    ( 41.560000) CWMP: Initializing transaction for event code 1 BOOT
22:44:24, 30 Dec.    ( 39.130000) WiFi auto selected channel 48
22:44:24, 30 Dec.    ( 39.130000) 36-​95::40-​94::44-​94::48-​94::52-​93::56-​93::60-​93::64-​92::100-​93::104-​93::108-​94::112-​95::116-​94::120-​96::124-​96::128-​97
22:44:24, 30 Dec.    ( 39.120000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
22:44:23, 30 Dec.    ( 38.290000) WAN Auto-​sensing running.
22:44:18, 30 Dec.    ( 33.160000) System up, firmware version: 4.7.5.1.83.8.261 (Type A)
22:44:15, 30 Dec.    ( 30.410000) WPA2 mode selected
22:44:15, 30 Dec.    ( 30.410000) WPS disabled
22:44:13, 30 Dec.    ( 28.180000) WPA2 mode selected
22:44:13, 30 Dec.    ( 28.180000) WPS disabled
22:44:04, 30 Dec.    ( 19.410000) System start 

Current software is 'BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.261 | Last updated 22/09/18'

Using HomeHub as Openreach did not install  any fibre modem - connection is via splitter

11 REPLIES 11
Plusnet Help Team
Plusnet Help Team
Posts: 1,593
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: BT HomeHub 5 router drops all connections and reboots

 

Hi @athol49

 

Thanks for getting in touch.

 

I've taken a look at your physical connection and we're not seeing the drops you've highlighted. As such, I suspect that this may be router related - do you happen to have the original Plusnet router to hand to compare the performance?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

Re: BT HomeHub 5 router drops all connections and reboots

Thanks for checking line sttatus

My master socket does not include the BT Infinity modem as the BT HomeHub 5 includes the VDSL modem and the Openreach  engineers rewired my master socket, but did not install or supply a modem

The Plusnet supplied router (Sagemcom Router 2704  Plusnet FTTC) only has an ADSL socket and claims it needs to be connected to the Upenreach modem.

Plusnet Help Team
Plusnet Help Team
Posts: 1,593
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: BT HomeHub 5 router drops all connections and reboots

Hi @athol49

 

Thanks for coming back to me - I agree that the Sagemcom sadly won't work under those conditions.

 

Given the circumstances, I've arranged for a newer model of router to be dispatched to you for testing purposes - give it a go when it arrives and see how you fare with the drop outs.

 

Have a great new year.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

Re: BT HomeHub 5 router drops all connections and reboots

Thanks Dave.

When new router arrives, I will definitely test it.

Current Router has rebooted 3 times today - may have to use my 3 MiFi for a few days!

Would have to happen at New year.

Moderator
Moderator
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Registered: ‎06-04-2007

Re: BT HomeHub 5 router drops all connections and reboots

Moderator's Note(s)

Thread moved from Fibre Broadband to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

Re: BT HomeHub 5 router drops all connections and reboots

Mav - Thanks for moving post to proper topic.

It's always difficult to decide how a post should be classified

athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

Re: BT HomeHub 5 router drops all connections and reboots

@RandallFlagg

 

New router arrived today 03/01 - Plusnet sent email stating posted @ 02:56 and the Post Office delivered it at approx 15::00.

Plugged in and set up - everything appears to work, but will give it a couple of days and then check logs.

Plusnet Help Team
Plusnet Help Team
Posts: 1,480
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: BT HomeHub 5 router drops all connections and reboots

Hi @athol49,

 

Thank you for getting back in touch, I'm glad to hear that you've received the router. Please let us know if you continue to experience any connection problems now that the new router is in place.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

Re: BT HomeHub 5 router drops all connections and reboots

@EmilyD  Thanks for comment - looking good so far. Quick check on logs shows only boots were when I was setting up and starting to use router last night.

Letting it run for a couple of days and will check on Monday night.

athol49
Dabbler
Posts: 10
Thanks: 1
Registered: ‎26-05-2018

Re: BT HomeHub 5 router drops all connections and reboots

@Mav  I had a second thread 'Remote Administration' in which I queried the large number of Remote Administration attempts in the router logs.  Unfortunately, I started my post by mentioning the router kept dropping all connections.

This resulted in you moving the thread (and locking it) as follows

Moderator's note by Mike (Mav): Post released from Spam Filter and locked in favour of https://community.plus.net/t5/Fibre-Broadband/BT-HomeHub-5-router-drops-all-connections-and-reboots/...

This means that I cannot reply to @ and let him know that I found the answer in another thread. 

 
 
 
Moderator
Moderator
Posts: 19,723
Thanks: 3,455
Fixes: 338
Registered: ‎06-04-2007

Re: BT HomeHub 5 router drops all connections and reboots

@athol49

I have unlocked the thread for you to reply.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still