cancel
Showing results for 
Search instead for 
Did you mean: 

BT Home Hub 5 Type B on PlusNet

FIXED
very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

BT Home Hub 5 Type B on PlusNet

Hi,

Within the last week or so I connected my brand new Home Hub 5 to PlusNet without any problems. Any further settings do I need to change or disable in either the router admin settings or on the plusnet login website to make the most out of the router and compatibility with plusnet?

Any further optimisations I can do in the router settings or plusnet member login website?

What is the latest firmware version for this router and how do I update it?

Can PlusNet please check my line to see everything is ok just to make sure and report graph showing graphs/charts etc.

Thanks,

Moderator's note by Dick (Strat) Excess white space removed.

26 REPLIES
Timalay
Grafter
Posts: 158
Registered: 02-05-2010

Re: BT Home Hub 5 Type B on PlusNet

A good tip is make sure you turn off BT FON, or other BT users will be able to use your WiFi.

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

Ok got that.

 

Apart from that is there anything else I need to do?

Also what is the latest firmware version for this router and how do I update it?

 

Finally I like to say that recently one of the kids accidently pulled the router plug out of the wall socket. Then I connected it back straight away upon noticing this however I notice the performance gone slower after this. Why is that? Is it because of PlusNet Auto Digital Line Management DLM or my profile is adjusted by PlusNet because of this accident?

 

Community Veteran
Posts: 1,145
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: BT Home Hub 5 Type B on PlusNet

Your router will be updated in due course if there is any updates, the router software will still call home every now and then.

 

As for speeds, DLM is unlikely to alter sync speed after one disconnect, but you may want to post info from the Troubleshooting/Helpdesk page, hiding any personal info like your user name.

 

but what is it you have an issue with? How are you testing? What site to?

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

Who knows I may had have 2-3 disconnects while I'm out the house or something.

 

My issue is slower speed. ookla speedtest says im getting 10meg speed and 0.6meg upload now. Before the accidental disconnect I was getting 13meg speed and 1meg upload. This is definitely a decrease in speed.

 

So DLM is involved in this?

 

 

When will I get my full speed back to normal like before?

 

 

Community Veteran
Posts: 1,145
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: BT Home Hub 5 Type B on PlusNet

Without further info its hard to say, first thing would be to share the Troubleshooting page, and see what that shows up.

 

One of the PN staff may be able to see if you are having frequent disconnects.

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

Ok what shall I do on the troubleshooting page?

Community Veteran
Posts: 1,145
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: BT Home Hub 5 Type B on PlusNet

Copy and paste the info on here, hiding any personal info like your username.

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

Sorry for the newbie question but what page/link I select on the troubleshooting page?

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: BT Home Hub 5 Type B on PlusNet

Log onto the HH5 (the default address should be http://192.168.1.254 ) and click the link "TroubleShooting" on the top right of the HH5 webpage

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

Ok I'm on the troubleshooting page, where should I go next?

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: BT Home Hub 5 Type B on PlusNet

There should be a section marked "Helpdesk" which will list the details of your connection which I believe @Mustrum was asking about in message 8 in this thread ...

 

Copy and paste the info on here, hiding any personal info like your username.

 

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

Sorry for this newbie question but where is the option to disable BT FON?

very452001
Grafter
Posts: 192
Thanks: 4
Registered: 14-02-2015

Re: BT Home Hub 5 Type B on PlusNet

     
1. Product Name:
2. Serial number:  
3. Firmware version:
4. Board version:
5. ADSL uptime: 0 days, 11:05:49
6. Bandwidth: 1112 / 15673
7. Data sent/received: 41.5 MB / 824.4 MB
8. Broadband username:  
9. BT Wi-fi: Yes
10. 2.4GHz wireless network/SSID:  
11. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4GHz wireless security: WPA2 Only (Recommended)
13. 2.4GHz wireless channel: Automatic (Smart Wireless)
14. 5GHz wireless network/SSID:  
15. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
16. 5GHz wireless security: WPA2 Only (Recommended)
17. 5GHz wireless channel: Automatic (Smart Wireless)
18. Firewall: Default
19. MAC Address:  
20. VPI/VCI: 0/38
21. Modulation: G.992.5(ADSL2+)
22. Latency type: Fast
23. Software variant: -
24. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: BT Home Hub 5 Type B on PlusNet

So looking at the details, the line speed is shown as 15.67Mbps down and 1.11Mbps up.

You were asking about speed tests earlier in this thread, is the speed test result now closer to those speeds?