Authentication error when for third Party Router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Authentication error when for third Party Rout...
Authentication error when for third Party Router
04-03-2019 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can anyone help ? just joined Plusnet a week ago and what to configure my Netgear Modem DM200 ( just as I have done for previous ISP in the past with no problem) All settings are correct and username is xxxx@plustdsl.net and password is same as my account ( which I can log into no problem ) however keeps saying incorrect ISP username or password ....Ive contacted tech support and they have't really helped....anyone got any ideas or possible solutions
Re: Authentication error when for third Party Router
04-03-2019 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @kels110
Welcome to the forums!
username is xxxx@plustdsl.net
I assume that's a typo and you meant @plusdsl.net ?
Thanks,
MoR
Re: Authentication error when for third Party Router
04-03-2019 7:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes indeed thats what I meant and I have been entering xxxx@plusdsl.net
Re: Authentication error when for third Party Router
04-03-2019 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Authentication error when for third Party Router
04-03-2019 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Authentication error when for third Party Router
04-03-2019 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
this is the current configuration I am using
Country: UK
ISP: PlusNet
VLANID’ value defaulted to ‘101’
Encapsulation: PPPoE
Login: Plusnet username followed by @plusdsl.net.
Account Password
Then error occurs
Re: Authentication error when for third Party Router
04-03-2019 8:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Previous ISP had automatic authentication enabled so this meant only unername was required and no password and worked perfectly !!!
Re: Authentication error when for third Party Router
04-03-2019 8:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Authentication error when for third Party Router
04-03-2019 11:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No it is not working as per my original post ... keeps on saying "incorrect username or password" when I entered them correctly
Re: Authentication error when for third Party Router
05-03-2019 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @kels110,
Thank you for confirming that and I'm sorry for any inconvenience that this is causing you.
Although you've confirmed that you've been entering the correct details, I'd recommend that you reset the account password via the reset tool here and then try to set up the new router again. If it still won't accept the details, I'd recommend that you contact the router's manufacturer as they will be able to advise you of further troubleshooting steps.
Re: Authentication error when for third Party Router
05-03-2019 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Its not password issue I know my password and no need to contact the manufacturer. I simply cloned the MAC ID from the plustnet router and added it to my third party setting and it works 100%. if you Plusnet really want to help other who may encounter this issue then include this in your help tips !!!
Re: Authentication error when for third Party Router
15-03-2019 6:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our authentication servers care nothing for the MAC address of the connecting device, so I have no idea why what you did would have helped.
It's definitely not something we need in our help tips.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Authentication error when for third Party Router
15-03-2019 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Authentication error when for third Party Router
15-03-2019 9:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So it would be very easy to change the mac address back again and see what results you get.
There are loads of people using BT Homehubs and other routers on PN, without issue - I used a BT HH5 and a Netgear D7000 without a problem.
Re: Authentication error when for third Party Router
15-03-2019 10:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: Authentication error when for third Party Rout...