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Authentication Failure?

Posts: 1
Registered: ‎12-05-2017

Authentication Failure?

My router connects to DSL with the username (after choosing to reset the username & password), but when I try to use my PN credentials the orange B light comes on and it shows disconnected.

Should I leave it connected with the setup@ creds and wait for it to update automatically? Or should I leave my actual PN creds in there until the problem is solved?

Plusnet Help Team
Plusnet Help Team
Posts: 259
Thanks: 72
Fixes: 17
Registered: ‎24-04-2017

Re: Authentication Failure?

Hi and welcome to the Community Forums,

If you private message me your user name for the account I'll have a look what's going on from this side as it should be authenticating automatically but I presume it's a new account and we may be waiting for the orders to go through.

Kind regards,


 Ben Devine
 Plusnet Help Team