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Apple iMac hangs when connected to Plusnet router

Jimmymc50
Newbie
Posts: 3
Registered: ‎01-11-2018

Apple iMac hangs when connected to Plusnet router

My iMac works fine until I connect it to the Plusnet router and then it hangs. The only fix is to disconnect from the router. This wasn’t a problem with my previous bt router so don’t know why it’s an issue now. 

 

I’ve attempted the fix seen in a previous post (see all below) but can’t do it as after I log into the Hub using 192.168.1.254 and go to ‘Advanced Settings’ there isn’t a ‘Wireless’ tab for me to go into in order to change the SSID name and untick the synch with 5Ghz on the 2.4 section.

PLEASE HELP!!!!!

 

 

 

PREVIOUS FIX INFO:-

https://www.youtube.com/watch?v=b8CDfkR4wZU

 

https://community.plus.net/t5/My-Router/Changing-SSID-name-2-4GHZ-and-5GHZ/td-p/1507109

 

You have to uncheck the  synch with 5GHz on the 2.4GHz section ,

 

see post 4 here

https://community.plus.net/t5/My-Router/Making-5-GHz-have-separate-SSID-with-the-Hub-One/td-p/134955...

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 9,308
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: Apple iMac hangs when connected to Plusnet router

Those instructions are for the Hub one router , which router do you have ?

If it helps you can identify it from the pictures here https://www.plus.net/help/broadband/router-setup-guides/

Baldrick1
Seasoned Hero
Posts: 6,029
Thanks: 2,666
Fixes: 179
Registered: ‎30-06-2016

Re: Apple iMac hangs when connected to Plusnet router

If you've still got your BT router then use that instead of the Plusnet offering. You will find the instructions required to get it to work with your Plusnet account on this board.

Jimmymc50
Newbie
Posts: 3
Registered: ‎01-11-2018

Re: Apple iMac hangs when connected to Plusnet router

Cheers.
I believe I have the 2704n router.
Any help would be appreciated.
MisterW
Superuser
Superuser
Posts: 9,308
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: Apple iMac hangs when connected to Plusnet router

I believe I have the 2704n router.

@Jimmymc50 that would explain why you can't find the way to separate the wifi networks , it only has the 2.4ghz!

TBH it's not a very good router.

Take @Baldrick1 's suggestion , use your old BT Hub

Instructions here  for Hub 5 https://community.plus.net/t5/Fibre-Broadband/using-BT-Home-Hub-5-on-PN/m-p/1192173 there's alos links in there for Hub 2,3,4

Jimmymc50
Newbie
Posts: 3
Registered: ‎01-11-2018

Re: Apple iMac hangs when connected to Plusnet router

Cheers mate.
Out of interest I don’t suppose you’d know why it’s causing the issue?
My bt WiFi was awful and kept throwing me out whereas this one is working really quickly on my phone.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Apple iMac hangs when connected to Plusnet router

Try turning off IPv6 on your iMac.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Baldrick1
Seasoned Hero
Posts: 6,029
Thanks: 2,666
Fixes: 179
Registered: ‎30-06-2016

Re: Apple iMac hangs when connected to Plusnet router

I've also read in the past that turning off a Mac bluetooth feature can fix wireless problems even when the bluetooth was not actually used.

The other point to consider is that if your BT router is a dual band type, I believe that most are, you should try separating the bands in the same way as for a Hub One. The Hub One is a HH5A with tweeked firmware.