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Amazon Fire TV connection problems and the 2704n router

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dskaye1
Hooked
Posts: 5
Fixes: 1
Registered: ‎29-01-2018

Amazon Fire TV connection problems and the 2704n router

After a number of Amazon Fire Stick replacements, all of which have had problems connecting to WiFi through my 2704n router, I have come to the conclusion that the router is the problem. Any advice how to proceed? Thank in anticipation.
9 REPLIES
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Amazon Fire TV connection problems and the 2704n router

What signal strength are you seeing on the stick? Sometimes simply rotating your router by 45 degrees can make a big difference (especially models with internal aerials).
That's RPM to you!!
Browni
Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Amazon Fire TV connection problems and the 2704n router

What exactly is the problem?
Is it an authentication problem where you can't login? Can't see the router to connect with? something else?
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
dskaye1
Hooked
Posts: 5
Fixes: 1
Registered: ‎29-01-2018

Re: Amazon Fire TV connection problems and the 2704n router

I can see the router and get a full signal strength. I'm unable to login with my password.
dskaye1
Hooked
Posts: 5
Fixes: 1
Registered: ‎29-01-2018

Re: Amazon Fire TV connection problems and the 2704n router

I get full signal strength. The physical separation is about 1.5m with some DVDs in the way. Moving the DVDs makes no difference.
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Baldrick1
Aspiring Hero
Posts: 2,001
Thanks: 848
Fixes: 67
Registered: ‎30-06-2016

Re: Amazon Fire TV connection problems and the 2704n router

Sorry if it seems to be a silly question but you are using the wireless password not the router log in one aren't you?

dskaye1
Hooked
Posts: 5
Fixes: 1
Registered: ‎29-01-2018

Re: Amazon Fire TV connection problems and the 2704n router

Certainly am. And no issues of mistyping, case or even the correct password as it shows on the screen, has been checked within the router settings and has worked until something within the settings blocked the connection.
Plusnet Help Team
Plusnet Help Team
Posts: 561
Thanks: 115
Fixes: 19
Registered: ‎22-01-2018

Re: Amazon Fire TV connection problems and the 2704n router

Hello @dskaye1

 

Sorry to hear you are experiencing problems with connecting your device to your WI-FI. Please could advise if you are experiencing the same issue with other devices? If not can you please try the stick on an alternative WI-FI source to rule out an issue with the device.

 

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
dskaye1
Hooked
Posts: 5
Fixes: 1
Registered: ‎29-01-2018

Re: Amazon Fire TV connection problems and the 2704n router

Fix
All my other WiFi devices connect with no problem. I have put an old Huawei HG633 router from Talktalk on and it is working fine so far with all devices including the fire stick. Failures had all occurred within three days so I shall monitor this situation. If it is stable after a week I shall test the original fire stick (over 1 year old) to see if it Is, indeed, broken.
paul_blitz
Rising Star
Posts: 82
Thanks: 29
Registered: ‎20-07-2016

Re: Amazon Fire TV connection problems and the 2704n router

Can you connect by pressing the wifi button on the router?