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5ghz speed dropping daily.
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Re: 5ghz speed dropping daily.
22-11-2019 4:08 PM - edited 22-11-2019 4:12 PM
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I went to the Ombudsman.
They are impartial (but part funded by Plusnet).
They sided with Plusnet.
You need to raise a formal complaint ticket with Plusnet & wait 2 months without resolution to go to the Ombudsman.
Beware, Plusnet automatically close your ticket if they (or you) don't update it for 1 month.
They are impartial (but part funded by Plusnet).
They sided with Plusnet.
You need to raise a formal complaint ticket with Plusnet & wait 2 months without resolution to go to the Ombudsman.
Beware, Plusnet automatically close your ticket if they (or you) don't update it for 1 month.
Message 16 of 18
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Re: 5ghz speed dropping daily.
22-11-2019 4:29 PM
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I should add, I did get a small payment from the Ombudsman for the failings in Plusnet customer service's handling of my formal complaint.
It was not in any way for the issues caused by the firmware update. The ombudsman repeated Plusnet's stance that they are not responsible for WiFi due to the many factors which can affect it.
Even though we all know this was a Plusnet firmware update.
It was not in any way for the issues caused by the firmware update. The ombudsman repeated Plusnet's stance that they are not responsible for WiFi due to the many factors which can affect it.
Even though we all know this was a Plusnet firmware update.
Message 17 of 18
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Re: 5ghz speed dropping daily.
24-11-2019 8:39 PM - edited 24-11-2019 8:39 PM
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I am getting texts telling me to close this issue if its ok now.
ITS NOT OK. DO NOT CLOSE MY CASE UNTIL MY 5GHZ IS STABLE AGAIN
ITS NOT OK. DO NOT CLOSE MY CASE UNTIL MY 5GHZ IS STABLE AGAIN
Message 18 of 18
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