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5GHZ WiFi slower than 2GHZ

chillyelmo
Grafter
Posts: 30
Thanks: 2
Registered: ‎15-04-2019

Re: 5GHZ WiFi slower than 2GHZ

I used to get higher speeds over WiFi than I'm actually getting via Ethernet now, so something has changed?

 

Plusnet Help Team
Plusnet Help Team
Posts: 993
Thanks: 101
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Registered: ‎06-08-2018

Re: 5GHZ WiFi slower than 2GHZ

Hey @chillyelmo,

I'm afraid there's nothing much we can do in regards to your WiFi speeds, but looking into your speed upto the master-socket we are seeing 76.3mbps downstream. Could you clarify you are having trouble achieving this speed over an Ethernet connection? If it's more than likely you'll need to go ahead with our troubleshooting steps here and then raise a fault here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


chillyelmo
Grafter
Posts: 30
Thanks: 2
Registered: ‎15-04-2019

Re: 5GHZ WiFi slower than 2GHZ

All of the tests that I've run have been through Ethernet, and through the test socket!
Plusnet Help Team
Plusnet Help Team
Posts: 13,828
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Registered: ‎21-04-2017

Re: 5GHZ WiFi slower than 2GHZ

Apologies for the previous response @chillyelmo 

I can see you've been through the troubleshooting process, reported a fault and we've established that your speeds using a wired connection are within expectations.

While I've asked Here for further information, I've read back to the beginning of this thread and I can see you've advised that your speeds via the 2.4GHz frequency are much the same as over a wired connection.

What I've done as the next step is replaced your router, you should receive a new one within the next few days.

Let us know how it goes once you've got it and had a chance to retest. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
chillyelmo
Grafter
Posts: 30
Thanks: 2
Registered: ‎15-04-2019

Re: 5GHZ WiFi slower than 2GHZ

Right I think we're getting a bit confused here.

 

I noticed a drop in speed about a month ago, and since then they have got worse.

Since then I have done speed tests over ethernet, and the speed I am getting is always around 66.

Your first colleague suggested this wasn't within what I should be getting, but you have since said they are.

I was told when I signed up I am estimated line speeds of 76-80 with a minimum guaranteed access speed of 72.

 

The further test results I ran suggested the max available was 70.

 

I fully understand WiFi speeds will be lower, but the speed I am capable of over ethernet is now 66, which is what I could get over WiFi a month ago.

 

So please clarify what access speed I should be getting, what access speed I am getting, what line speed I should be getting and what line speed I am getting.

Plusnet Help Team
Plusnet Help Team
Posts: 873
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Registered: ‎26-03-2018

Re: 5GHZ WiFi slower than 2GHZ

Hi @chillyelmo,

I'm sorry for any confusion that this may have caused you. To clarify, your current line estimates show that you should be able to achieve a downstream sync speed of 76-80Mbp, though as these are at the very tip top of what your line and package is capable of offering, we'd consider there to be a speed fault if you were achieving a speed below the 70Mbps range. As of right now, I can see that your downstream sync speed is 76.3Mbps, which is well within the speed range we'd expect you to receive.

If you're currently receiving a throughput speed in the property of 66Mbps, we could go forward and investigate this as a speed fault, though the speed isn't too far below the estimates. Before we do that however, I would advise waiting to see how the new router performs, as mentioned in @Gandalf's previous reply.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
chillyelmo
Grafter
Posts: 30
Thanks: 2
Registered: ‎15-04-2019

Re: 5GHZ WiFi slower than 2GHZ

Ok I was just about to try setting the new router up and I noticed there was a slow flashing orange mast type picture on the right hand side of the router. The internet has been slow today, don't know if that means anything but I'm going to try the new router now

chillyelmo
Grafter
Posts: 30
Thanks: 2
Registered: ‎15-04-2019

Re: 5GHZ WiFi slower than 2GHZ

Hi, i tried the new router, the Ethernet speed was around 66 and 68 so I guess that's ok.

I changed back to my original router and the speeds have improved as well, WiFi improved on all devices, so maybe there were some gremlins in the system?
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: 5GHZ WiFi slower than 2GHZ

Hi @chillyelmo, I'm glad to hear that things seem to have improved, I'd keep an eye on things and get back to us if the issue returns as we then maybe would need to progress with the fault.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
chillyelmo
Grafter
Posts: 30
Thanks: 2
Registered: ‎15-04-2019

Re: 5GHZ WiFi slower than 2GHZ

Ok thanks, I'll keep an eye out. Should I send the replacement router back?
Plusnet Help Team
Plusnet Help Team
Posts: 1,006
Thanks: 168
Fixes: 33
Registered: ‎07-12-2017

Re: 5GHZ WiFi slower than 2GHZ

Hi @chillyelmo, you can always keep this in case you need it in future, alternatively you can send it back to us (a returns bag should have been sent with the replacement, if not let us know and we can send you one).

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team