5GHZ WiFi slower than 2GHZ
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Re: 5GHZ WiFi slower than 2GHZ
28-06-2019 7:33 PM
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Re: 5GHZ WiFi slower than 2GHZ
03-07-2019 6:43 PM
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I unplugged the phone but as I did so I inadvertently unplugged the router. It worked for a bit but I think that was because I had restarted the router as it steadily went back to not being reliable. The range isn't great and it keeps dropping out.
I have already bout an AC2600 router so I want to use it. What would be a suitable modem for use with this.
Would I need to bridge it to the Plusnet router?
Re: 5GHZ WiFi slower than 2GHZ
19-07-2019 4:03 PM
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Re: 5GHZ WiFi slower than 2GHZ
19-07-2019 4:20 PM
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@chillyelmo Sorry to hear that. You should be able to use your own router, that's perfectly fine. Just set it up using the details here: https://www.plus.net/help/broadband/broadband-connection-settings/
Re: 5GHZ WiFi slower than 2GHZ
19-07-2019 7:20 PM
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Re: 5GHZ WiFi slower than 2GHZ
26-07-2019 5:25 PM
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I've bought a modem to go with the router just waiting for it to arrive. Speeds have been even lower and it's really annoying so I've connected my laptop via ethernet cable and the speed is down to 50MBps so it might not be the WiFi after all!
Is there any reason I would be getting such low speeds via ethernet?
Do I need to a full test before setting up my own router because it looks like I'm still having issues
Re: 5GHZ WiFi slower than 2GHZ
26-07-2019 6:51 PM
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If you're only getting 50Mbps through a wired connection then I'd suggest it's likely we'll have to go down the fault route I'm afraid. GEA line test doesn't show any issues (see below). It might be worth popping the router into the test socket to see if this up's the wired speed for you and rule out any internal wiring and once that's been done we can either progress for an engineer asap for you, or you can wait until your new kit has arrived.
Re: 5GHZ WiFi slower than 2GHZ
26-07-2019 7:59 PM
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Just ran a speed test via the test socket:
Upload Speed (Mbps) : 11.49
Ping Latency (ms): 35
Re: 5GHZ WiFi slower than 2GHZ
26-07-2019 9:00 PM
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Thanks for getting back to us @chillyelmo
Those speeds are closer to what we expect to see.
Can you confirm there was nothing running in the background and that your YouView box wasn't being used to watch or record the extra channels you get via your internet connection?
Re: 5GHZ WiFi slower than 2GHZ
26-07-2019 10:36 PM
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Re: 5GHZ WiFi slower than 2GHZ
27-07-2019 12:03 PM
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These are the results with absolutely everything disconnected
Upload Speed (Mbps) : 11.03
Ping Latency (ms): 36
Re: 5GHZ WiFi slower than 2GHZ
27-07-2019 7:08 PM
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Hi @chillyelmo as your throughput is less than your minimum guaranteed I'd advise raising this as a fault, if you let us know once done we'll pick it up for you.
Having checked the connection there's been a number of drops over the last 24 hrs (see below), can you advise if this is from your rebooting/ disconnecting the router?
Re: 5GHZ WiFi slower than 2GHZ
29-07-2019 12:20 PM
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Re: 5GHZ WiFi slower than 2GHZ
29-07-2019 1:27 PM
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Yeah it may be worth running a speed test from a third party site like http://www.thinkbroadband.com/speedtest
Let us know how your speeds look again.
Re: 5GHZ WiFi slower than 2GHZ
29-07-2019 7:23 PM
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Turned everything off, Plugged into the test socket:
thinkbroadband: 68 download, 18.7 upload
BT Wholesale test 67 download, 11 up
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