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3rd party router cant connect

FIXED
apashton
Newbie
Posts: 2
Registered: ‎17-11-2020

3rd party router cant connect

Hi,

 

I've had a 3rd party router connected for 4 months or so, everything working fine, but last night it has just stopped connecting. I have plugged in the plusnet one and I'm now online, but if i try to switch to the 3rd party i cant connect again?

Do i need to change any settings or something? has there been a plusnet update to the settings to be able to connect?

Thanks

Alex

3 REPLIES 3
Baldrick1
Seasoned Hero
Posts: 6,486
Thanks: 2,924
Fixes: 190
Registered: ‎30-06-2016

Re: 3rd party router cant connect

Fix

@apashton  Welcome to the forum.

It's much much more likeley that an electrical surge in the night has either screwed up your router's settings or killed it altogether.

Have you tried a factory reset on it and tried setting it up again from scratch?

Tapin
Newbie
Posts: 1
Registered: ‎17-11-2020

Re: 3rd party router cant connect

Strangely enough mine just randomly stoped working today too exactly the same story.

apashton
Newbie
Posts: 2
Registered: ‎17-11-2020

Re: 3rd party router cant connect

Resetting everything did work, annoying but at least it's fixed!