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2740 router won't let me connect multiple devices

FIXED
acecase
Newbie
Posts: 3
Thanks: 2
Registered: 3 weeks ago

2740 router won't let me connect multiple devices

I have just bought some smart bulbs and plug to go with other household devices so now have over 12 connected devices. This seems to stop certain devices connecting so I now have lights which periodically don't work or phones and laptops which won't connect to the WiFi. It's very frustrating when working from home to have to constantly switch to 4G backup connection. Is there an alternative router which you might be able to send me which can handle more than 12 devices?
8 REPLIES 8
jab1
Seasoned Hero
Posts: 7,354
Thanks: 2,500
Fixes: 74
Registered: ‎24-02-2012

Re: 2740 router won't let me connect multiple devices

@acecase Welcome to the forums. Plusnet are unlikely to send you an alternative router, but for all-round better performance, and to solve this issue, spend £20-£25 on a BT HH6 router off eBay. These work with PN, and configuration/set-up details are documented on the 'My Router' board on this forum.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,354
Thanks: 6,536
Fixes: 1,078
Registered: ‎21-04-2017

Re: 2740 router won't let me connect multiple devices

Fix

Thanks for your post @acecase and welcome to our Community Forums.

I'm sorry to see you're having issues connecting more than 12 devices to your router, this is unfortunately a limitation of the router. In the past for these instances, our products team have been happy to send an upgraded router so I've arranged this now and you should receive it within the next 3 to 5 working days.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
Seasoned Hero
Posts: 7,354
Thanks: 2,500
Fixes: 74
Registered: ‎24-02-2012

Re: 2740 router won't let me connect multiple devices

You would prove me wrong, wouldn't you? 😀😉

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,354
Thanks: 6,536
Fixes: 1,078
Registered: ‎21-04-2017

Re: 2740 router won't let me connect multiple devices

@jab1 it's what I do best Tongue (Joking)

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
acecase
Newbie
Posts: 3
Thanks: 2
Registered: 3 weeks ago

Re: 2740 router won't let me connect multiple devices

Thank you for your replies and for the new router. Great customer service ☺️
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,354
Thanks: 6,536
Fixes: 1,078
Registered: ‎21-04-2017

Re: 2740 router won't let me connect multiple devices

No problem at all @acecase

Let us know if there's further issues or anything else you'd need help with. Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
acecase
Newbie
Posts: 3
Thanks: 2
Registered: 3 weeks ago

Re: 2740 router won't let me connect multiple devices

New router arrived today, easy setup, changed the SSID to match the old one so I didn't have to go round resetting my devices, and now everything is connected (16 devices!) Everything is working fine, I think possibly even faster than before but maybe that's just time of day. Thanks for sorting my problem.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,354
Thanks: 6,536
Fixes: 1,078
Registered: ‎21-04-2017

Re: 2740 router won't let me connect multiple devices

Awesome! Looks good, not a problem @acecase

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team