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wrong landline number

FIXED
zena
Dabbler
Posts: 17
Thanks: 1
Registered: ‎31-01-2020

wrong landline number

hi, my order is currently being procesed with you but you are still quoting the incorredct landline number.

i will require the same number i have now.

i did speak to someone over the phone last week and they said they had updated it but in an email after that it still quotes the wrong one.

could someone pleae clarify that i will still have the same number as i do now?

thanks

5 REPLIES 5
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,215
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: wrong landline number

Hello Zena,

 

I am sincerely sorry to hear that we have the orders placed with the wrong number, so that we can look into this and take the corrective action can you PM us the correct number and update this thread.

 

Once we have this we will investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
zena
Dabbler
Posts: 17
Thanks: 1
Registered: ‎31-01-2020

Re: wrong landline number

hi. i have sent you a message 😊

Mav
Moderator
Moderator
Posts: 20,498
Thanks: 3,831
Fixes: 428
Registered: ‎06-04-2007

Re: wrong landline number

Moderator's note(s):

Thread moved from Home Phone to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

zena
Dabbler
Posts: 17
Thanks: 1
Registered: ‎31-01-2020

Re: wrong landline number

hi, still waiting for a response.

i sent a mesage a requested

thanks

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: wrong landline number

Fix

Hi @zena,

 

My colleague @SammyM just asked me to take a look at this for you, unfortunately we're going to have the cancel the order that's been placed and tomorrow morning once this updates we'll pop it through again for the correct number. Sammy will pick this up for you when she's in first thing tomorrow.  

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team