wrong landline number

[#1]

hi, my order is currently being procesed with you but you are still quoting the incorredct landline number.

i will require the same number i have now.

i did speak to someone over the phone last week and they said they had updated it but in an email after that it still quotes the wrong one.

could someone pleae clarify that i will still have the same number as i do now?

thanks

[#2]

Hello Zena,

I am sincerely sorry to hear that we have the orders placed with the wrong number, so that we can look into this and take the corrective action can you PM us the correct number and update this thread.

Once we have this we will investigate further.

[#3]

hi. i have sent you a message 😊

[#4]

Moderator's note(s):

Thread moved from Home Phone to My Order.

[#5]

hi, still waiting for a response.

i sent a mesage a requested

thanks

[#6 · Accepted solution]

Hi @zena,

My colleague @SammyM just asked me to take a look at this for you, unfortunately we're going to have the cancel the order that's been placed and tomorrow morning once this updates we'll pop it through again for the correct number. Sammy will pick this up for you when she's in first thing tomorrow.