waiting for upgrade
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: waiting for upgrade
waiting for upgrade
16-11-2020 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This seems to be a common issue but since I have it I may as well post it here. I've opted to upgrade from ADSL to fibre, I received the router very quickly but the activation date, Nov 13, has come and gone with no sign of any change. Does this have to bed in, I know ADSL used to take a couple of weeks to get up to speed, or has it not been activated yet, and will I be given any notice of it happening? I don't mind waiting but would like to know what's happening.
Also, the suppled router is running fine and seems perfectly good but I also have a BT Business Smart Hub, when the fibre is active would I see any improvement using the BT hub?
Thanks for any help.
Re: waiting for upgrade
16-11-2020 4:48 PM - edited 16-11-2020 4:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Merluza1 chances are your upgrade has been pushed back due to engineer availability. PlusNet's systems aren't good at handling the automated updates from BT and notifying the customer accordingly.
If you log in to the HUB one , go to Advanced Settings , then Troubleshooting -> Helpdesk , what does it say on Line 24 - Modulation ?
If it says G.993.2 then you've been upgraded to Fibre, if it says G.992.5 then you're still on ADSL
but I also have a BT Business Smart Hub,
The Business smart hub is a much better router than the PN supplied Hub one. Wireless range is better and you can also configure DNS servers if required.
There's a guide here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673 on configuring the BT Hub for PlusNet
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: waiting for upgrade
16-11-2020 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Many thanks, it's still showing G.992.5, as expected I think. I guess I'll just have to wait a little longer. I'll look at changing the hub when the day comes.
Best wishes
Re: waiting for upgrade
17-11-2020 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Merluza1, thanks for getting in touch and I'm sorry to hear you're still awaiting your upgrade to fibre. I've looked into this for you and can see that your order is currently placed and an engineer is due to change you over onto fibre on 19/11/20. My apologies you haven't received an update before now and on Thursday you should see the connection drop out and then connect back on fibre a few minutes later. I hope this helps and if there's anything we can help you with moving forwards then please do get back to us.
Re: waiting for upgrade
17-11-2020 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for checking and getting back to me, I can probably see the engineer at the cabinet from my front window so I’ll keep an eye out.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page