I'm sorry to see you've not received your new router yet.
From what I can see, the option for a router wasn't selected when upgrading to fibre online via our website. I've just arranged to send you a new one now though you should receive within the next 3 to 5 working days.
I've also checked your fibre order and I can see it's actually been delayed to the 30th July because of a shortage of engineers in the area. Really sorry for the delay and we didn't let you know sooner.
Let us know if there are further issues or anything else you'd need help with.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.