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upgrade to fibre

Posts: 10
Thanks: 1
Registered: ‎21-12-2012

upgrade to fibre


 email to say my change had started and would change over 16 march

2 emails for progress on router delivery

16th passed by no change so this morning checked my account service question

the only open one just tells me about the product change details

in hte closed ones is a service notice that states

the broadband service is being transfered to the 21C network and will take place 22 march.

Can anyone confirm that the change will take place on the 22nd

Why PN can you send me emails about the router but not inform me about the broadband change.

Community Veteran
Posts: 5,500
Thanks: 921
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Registered: ‎05-04-2007

Re: upgrade to fibre

I suppose PlusNet could have been quicker with their notification, but I guess their priority is to ensure you have the hardware delivered and in your hands before it takes place (which is dependent on a third party to physically do the change).

Better that way round than the change to happen, you don't have a VDSL router then your internet stops working.

Posts: 10,864
Thanks: 4,803
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Registered: ‎30-06-2016

Re: upgrade to fibre

Am I being thick? Can anyone explain to me the connection between being transferred to the 21C network and being upgraded to fibre?

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Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: upgrade to fibre


Simples!  It's a foible of the old automation system and it's difficult to get the interface updated.Cry

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Community Gaffer
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Registered: ‎21-04-2017

Re: upgrade to fibre


Hi there.

Sorry about the lack of communication about your fibre order.

I can see our suppliers have delayed the upgrade until the 21st due to engineer availability.

You'll receive an automated email in the early hours of the morning advising the product change is complete. I'd expect the work to be carried out during normal business hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 10
Thanks: 1
Registered: ‎21-12-2012

Re: upgrade to fibre

Hi Gandalf

Thank you for that confirmation, it just seems strange to me how PN have set the system in terms of updates to the customer.  However it does seem to keep you busy so it cant be all bad.