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upgrade order clarification ref phone package

squawk7000
Newbie
Posts: 8
Thanks: 1
Registered: 08-05-2009

upgrade order clarification ref phone package

Hello

On Monday morning I phoned to order an upgrade to Fibre. All agreed and the go-ahead given.

My question is about the phone package. I already had 'Evenings and Weekends' grandfathered into my account, at £0. and as discussed with the agent it was continuing

Looking at Question #124532690 (which wasn't emailed to me) I see:

<start quote>

A breakdown of your monthly bill is as follows:

Plusnet Fibre Unlimited broadband service: £xx.00 per month for 24 months then £14.99 per month thereafter
Line rental: £185.88 annually (already paid)
Plusnet anytime call plan: £6.00 per month

<end quote>

I didn't order the 'anytime call plan' and it wasn't discussed so why is it in the order confirmation?

On the good side my router arrived within 24hiours, and have received a activation date of 9 May.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: upgrade order clarification ref phone package

I'm just looking into this for you.

[edit]

I can't see anything on your account that indicates your call plan was changing so I think that's a error on the agents part but I'll check again on the day your change to fibre happens to make sure.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
squawk7000
Newbie
Posts: 8
Thanks: 1
Registered: 08-05-2009

Re: upgrade order clarification ref phone package

Mathew

Thanks for the prompt reply. Will keep an eye on it and get back if anything unusual happens

 

Cheers

Ken