unlimited broadband only
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unlimited broadband only
04-10-2019 2:07 PM
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Looking at getting “unlimited broadband only” and want to retain existing BT landline.
https://www.plus.net/home-broadband/broadband-only/
says Unlimited 10Mb from £13.49 a month with Line Rental needed with another provider.
Start to “Build my package” finds working phone at my address and asks to either (1) allow PlusNet to take over the phone line, or (2) install a new phone at a cost of £49.99.
Something has gone wrong because I do not require PlusNet line rental.
Chat to PlusNet online is not working.
Is it possible to ask PlusNet Web Master to instigate a remedy?
Re: unlimited broadband only
04-10-2019 2:21 PM - edited 04-10-2019 2:24 PM
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@crimsom Welcome to the forum.
Chat is working, although at the moment there is a queue. Plusnet Chat will not work if you have an active pop up blocker in operation. This is often a feature built in to web browsers and/or security software and is often enabled by default. You may have to go into your browser settings to turn it off.
You may be better off just ringing. Plusnet are quick off the mark when it comes to gaining customers so there is probably a very short wait to get through.
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Re: unlimited broadband only
04-10-2019 3:21 PM
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Hello Baldrick1, I have accepted all cookies and turned off pop up blocker and muted uBlock Origin adware blocker, but PlusNet Contact webpage continues to say "Online chat is currently unavailable, please choose another option." The PlusNet Unlimited Broadband Only web page header starts well, but then goes on to say with fixed price broadband and line rental. However, I do not want to select any of the PlusNet line rental options. So this potential customer cannot process PlusNet application.
Re: unlimited broadband only
04-10-2019 5:13 PM
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Why not ring them, it’s free?
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Re: unlimited broadband only
04-10-2019 9:58 PM
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Thanks for getting in touch @crimsom I'm sorry to see you're unable to sign up as a broadband only customer keeping line rental with another provider. I've replicated this using my own address, so I'd like to look into this further and I'd hope to get back to you this weekend however it may be next week when the right people are in the office I'd be able to speak to.
Apologies for the inconvenience this causes.
Re: unlimited broadband only
04-10-2019 10:03 PM
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This topic has been moved from ADSL Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: unlimited broadband only
05-10-2019 1:15 PM
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@crimsom We've raised this for investigation and we're tracking this internally on IMT-5089.
Thanks for bringing this to our attention.
Re: unlimited broadband only
07-10-2019 1:56 AM
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It is possible to check the BT landline for its ability to receive reliable Broadband services using their Checker for Postal Address and/or the more accurate Telephone Number. Both BT checks confirmed provision for reliable ADSL at 7 Mbps max, ADSL2 at 15 Mbps max and FTTC (Fibre to the Cabinet) at 20 Mbps average Broadband services. Evidently FTTP (Fibre to the Pole) can be provided, but only on demand to typically give 330 Mbps.
PlusNet Unlimited Broadband Only is advertised as Unlimited 10 Mbps, Unlimited Fibre 36 Mbps, and Unlimited Fibre Extra 66 Mbps average download data transfer rate. So it would appear that only the Unlimited is within the capabilities of our local BT cabinet.
Re: unlimited broadband only
07-10-2019 10:52 AM
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All Plusnet packages currently available come with an unlimited download/upload allowance, this has nothing to do with your exchange or cabinet. The figures you are quoting are averages. The adsl checker is showing that on standard broadband you should get nearer 15 Mbps download.
Forget FTTP (fibre to the premises, not pole) on demand. The on demand product is a specialist business service and costs a four figure sum to have installed.
If you ring Plusnet I'm sure that they will set you up.
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Re: unlimited broadband only
07-10-2019 2:29 PM
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Hi @crimsom,
Thank you for checking on that. As it's showing that FTTC is available at 20mbps, you would be able to take an unlimited fibre package with us but the maximum speed would be at around 20mbps, rather than the up to 38mbps that some lines are able to achieve. Alternatively, unlimited broadband would be available with speeds of around 7mbps.
Re: unlimited broadband only
07-10-2019 3:22 PM
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Wouldn't the OP be put on the ADSL2 broadband product, not your quoted ADSL speed?
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Re: unlimited broadband only
07-10-2019 3:36 PM
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@Baldrick1 Yup that's correct.
@crimsom We've got people actively looking at this, would you be able to PM me your full address to assist?
Re: unlimited broadband only
07-10-2019 4:34 PM
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PlusNet online check says available packages are Unlimited and Unlimited Fibre complete with the caveat of Estimated speeds. The Estimated caveat prompted checking the BT landline for its ability to receive reliable Broadband services and the subsequent realisation that only a 7 Mbps Unlimited is within the capabilities of our local BT cabinet. Thanks to @Gandalf for saying "We've got people actively looking at this" and asking to PM our full address to assist. But I am not familar with and search does not say how to send a Private Message.
Re: unlimited broadband only
07-10-2019 4:40 PM
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Re: unlimited broadband only
07-10-2019 6:05 PM
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@crimsom We've investigated this and we've determined that when you go through the Broadband Only sign up process, you'd need to type in your BT phone number at the same time it asks for your post code. We won't takeover your phone line, but the system uses this information to determine if we can provide broadband on your phone line.
I hope this helps.
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