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unable to see the progress of my order

crash19999
Newbie
Posts: 4
Thanks: 1
Registered: ‎03-09-2021

unable to see the progress of my order

l am unable to see the progress of my order in my account. i am currently switching to fibre broadband. Also i had an email saying my switch over date is today but i have router yet. could someone please help with this matter

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: unable to see the progress of my order

Welcome to our Community Forums @crash19999 and thanks for upgrading with us.

I can see we've been keeping you up to date via the open support ticket on your account Here.

Looks like your fibre order was delayed until the 9th September due to engineer availability in your area.

Let us know if there are any issues afterwards and we'll be happy to help. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
crash19999
Newbie
Posts: 4
Thanks: 1
Registered: ‎03-09-2021

Re: unable to see the progress of my order

Hi can you confirm that I will retain my landline number?
Thanks for your quick reply!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: unable to see the progress of my order

Yeah absolutely (if we change your number while taking over your line then it'll cease your broadband)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet