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trying to join plusnet session timed out but money taken

FIXED
brettmessruther
Hooked
Posts: 6
Registered: ‎19-08-2017

trying to join plusnet session timed out but money taken

coming from another provider to plusnet mobile, filled mall my details in including PAC and current number

 

went through all the stages including payment bu the screen kept loading and then timed out

 

i can see the £10 is pending out of my bank account but no emails to confirm if it actually created the account and transfer of my number....

3 REPLIES 3
brettmessruther
Hooked
Posts: 6
Registered: ‎19-08-2017

Re: trying to join plusnet session timed out but money taken

any help here?

daveplus
Pro
Posts: 630
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: trying to join plusnet session timed out but money taken

Better to phone plusnet

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: trying to join plusnet session timed out but money taken

Fix

Hi @brettmessruther

 

Sorry for the issue with this and for the delayed response from us, we're much busier than usual at the moment. 


Could you send me a PM with your full name and mobile number please so I can check for an order on our systems?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team