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swithing provider

FIXED
rafalkosa
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-04-2016

Re: swithing provider

yes but i think that there was an option to not creating a plusnet email.
and i paid for it allready

20 Apr 16

 

PLUSNET PLC 0845 1400200 SHEFFIELD GB

  197.87

 

i paid for line rental for whole Year

Community Gaffer
Community Gaffer
Posts: 17,696
Thanks: 677
Fixes: 167
Registered: ‎05-04-2007

Re: swithing provider

Don't worry about Plusnet email, that's not what I'm asking for.

 

Can you send me another Private Message, but with the postcode you signed up with? I can't find any account with the username you gave.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,696
Thanks: 677
Fixes: 167
Registered: ‎05-04-2007

Re: swithing provider

I'm afraid I can't find any account with the details you've provided. What's going to have happened here is that during the signup process it didn't complete correctly, so your bank pre-authorised the payment to us but as no account with us was signed up, it hasn't actually reached us. This money will return back to your account within 7 days, we have absolutely no control over this as it didn't reach us.

If you did want to sign up, I'm afraid you'd need to go through the process online again.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rafalkosa
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-04-2016

Re: swithing provider

ok thank You for Your help

Community Gaffer
Community Gaffer
Posts: 17,696
Thanks: 677
Fixes: 167
Registered: ‎05-04-2007

Re: swithing provider

I've just replied to your PM, as per my previous message this money won't reach us and you'd need to sign up a new account I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff