swithing provider

[#1]

if im a bt customer and i just swith to plusnet, do i need to inform bt about this?

[#2 · Accepted solution]

welcome to the forum

Nope! Don't tell BT anything, just let PN take care of it for you.
Telling BT can have unintended consequences.

[#3]

That's assuming it is a transfer and you've not asked us to install a new line.

[#4]

Can i ask why you want to leave BT as i have been looking at their deals.

[#5]

at the moment i'm paying 50 for fibre and line rental.thats why

[#6]

Chris is that a problem?

[#7]

Thanks for your reply.

[#8]

If you ask us to install a new line then it's not a transfer of service from BT and they may not be aware you're leaving. If you're keeping the same number when transferring to us, then they'll receive notification of the transfer happening.

[#9]

ok, Yesterday i had a call from plusnet, and i asked them about this. She told me that i dont need to do anything. Just like in post from moderoator: 

'Nope! Don't tell BT anything, just let PN take care of it for you.
Telling BT can have unintended consequences.'

so what should I do now?

[#10]

are you having a new line installed or just transferring the service?

[#11]

i have a phone line, but I didnt fill that space witth current tel no. on the main page. (enter landline no)
I just wanted to check the prices and at the end i forgot to change it.

[#12]

Can you send me a Private Message with your username and I'll see what kind of order we've placed.

[#13]

Thanks for the PM, unfortunately I can't find that username. Can you double check and confirm that you completed the sign-up?

[#14]

Are You asking about plusnet email?
i dont have any.

[#15]

Did you go through the signup online and complete all the steps, one of the last would have asked for payment details.

During this you would have been asked to choose a username.