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still waiting for the £75 reward

Highlighted
Hooked
Posts: 9
Registered: ‎23-05-2017

still waiting for the £75 reward

I tried to call but no answer, so I will try here. I am supposed to recive the reward, my broaband went live on 16th March, please let me know.

 

12 REPLIES 12
Highlighted
Newbie
Posts: 1
Registered: ‎09-04-2020

Re: still waiting for the £75 reward

Hi Michael,

I'm in the same position having started my service in Sep 2019. I expected to receive an email with instructions on how to get the £75 reward but nothing has come. I've tried to call customer service but there's a long queue so I've just registered on the forum. Would be nice to know how to resolve this.

Highlighted
Hooked
Posts: 9
Registered: ‎23-05-2017

Re: still waiting for the £75 reward

yes we are in the same boat my friend.

Highlighted
Hooked
Posts: 9
Registered: ‎23-05-2017

Re: still waiting for the £75 reward

bump

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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: still waiting for the £75 reward

Hi there, I've just checked your account and can see that we dealt with this over the phone with you yesterday. Here's a ticket where everything's been documented: https://www.plus.net/wizard/?p=view_question&id=201028970 - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Hooked
Posts: 9
Registered: ‎23-05-2017

Re: still waiting for the £75 reward

Still no news about this. I haven't received any reward or any email!

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Plusnet Help Team
Plusnet Help Team
Posts: 331
Thanks: 40
Fixes: 20
Registered: ‎30-03-2020

Re: still waiting for the £75 reward

@Michael3456 I have looked into the issue and updated you here: https://www.plus.net/wizard/?p=view_question&id=201659678

 Noor
 Plusnet Help Team
Highlighted
Hooked
Posts: 9
Registered: ‎23-05-2017

Re: still waiting for the £75 reward

but it's not possible that we have to chase up every year for these rewards 👎.

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Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: still waiting for the £75 reward

Good afternoon,

 

I can see my colleague Noor is looking in to the Cashback issue for you and will be in touch once he has heard back from the marketing team.

 

I do understand your frustration, this is unfortuinate that you do have to keep chasing your cashback each year.

 

Jo

 Jo Clark
 Plusnet Help Team
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Hooked
Posts: 9
Registered: ‎23-05-2017

Re: still waiting for the £75 reward

I still haven't received the £75 cheque. Pls update me.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: still waiting for the £75 reward

Hi @Michael3456, I am sorry that this has not yet arrived, you should have certainly received this by now.

 

I will chase this up with our Billing Team and get back to you via the ticket here once I know more (expected to be within the next 72 hours).

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Hooked
Posts: 9
Registered: ‎23-05-2017

Re: still waiting for the £75 reward

Finally I received it today.

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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: still waiting for the £75 reward

That's great to hear @Michael3456 so thanks for letting us know.

 

If you need any further assistance, please come back to us.

 

Thanks - Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team