still waiting for the £75 reward
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- Re: still waiting for the £75 reward
still waiting for the £75 reward
09-04-2020 3:23 PM
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I tried to call but no answer, so I will try here. I am supposed to recive the reward, my broaband went live on 16th March, please let me know.
Re: still waiting for the £75 reward
09-04-2020 5:36 PM
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Hi Michael,
I'm in the same position having started my service in Sep 2019. I expected to receive an email with instructions on how to get the £75 reward but nothing has come. I've tried to call customer service but there's a long queue so I've just registered on the forum. Would be nice to know how to resolve this.
Re: still waiting for the £75 reward
09-04-2020 5:39 PM
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yes we are in the same boat my friend.
Re: still waiting for the £75 reward
21-04-2020 11:19 AM
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bump
Re: still waiting for the £75 reward
22-04-2020 10:37 AM
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Hi there, I've just checked your account and can see that we dealt with this over the phone with you yesterday. Here's a ticket where everything's been documented: https://www.plus.net/wizard/?p=view_question&id=201028970 - Adam
Re: still waiting for the £75 reward
13-05-2020 2:00 PM
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Still no news about this. I haven't received any reward or any email!
Re: still waiting for the £75 reward
13-05-2020 3:28 PM
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@Michael3456 I have looked into the issue and updated you here: https://www.plus.net/wizard/?p=view_question&id=201659678
Re: still waiting for the £75 reward
13-05-2020 6:27 PM
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but it's not possible that we have to chase up every year for these rewards 👎.
Re: still waiting for the £75 reward
14-05-2020 3:18 PM
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Re: still waiting for the £75 reward
06-06-2020 4:06 PM
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I still haven't received the £75 cheque. Pls update me.
Re: still waiting for the £75 reward
07-06-2020 4:03 PM
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Hi @Michael3456, I am sorry that this has not yet arrived, you should have certainly received this by now.
I will chase this up with our Billing Team and get back to you via the ticket here once I know more (expected to be within the next 72 hours).
Re: still waiting for the £75 reward
18-06-2020 7:38 PM
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Finally I received it today.
Re: still waiting for the £75 reward
20-06-2020 6:52 PM
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That's great to hear @Michael3456 so thanks for letting us know.
If you need any further assistance, please come back to us.
Thanks - Tahir
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