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slightly confused

Bob5
Newbie
Posts: 1
Registered: 21-01-2018

slightly confused

On Friday 19th January I finally plucked up the courage to leave my current supplier (TalkTalk) after many years of suffering poor service.  Within an hour of signing-up with PlusNet I received an email from TalkTalk trying to get me to stay with them before they end my service on 2nd February. I have now received an email from PlusNet informing me my order is progressing and my activation date will be 7th February.  I am worried that I will be without phone and broadband for the 5 days from 2nd to 7th February.  Has this happened to anyone else and any suggestions please.

 

 

 

 

4 REPLIES
Moderator
Moderator
Posts: 17,877
Thanks: 2,518
Fixes: 182
Registered: 06-04-2007

Re: slightly confused

Moderator's note:

Moved to appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Pete11
Seasoned Pro
Posts: 801
Thanks: 238
Fixes: 4
Registered: 17-02-2017

Re: slightly confused

I had the same problem when moving over from TalkTalk to Plusnet. TalkTalk did everything they could to prevent me from leaving and Plusnet did as they promised. I was given a date and went 'live' on that date with no loss of service, although TalkTalk tried to stop my phone number from being transferred over for some reason. In the end all went smooth.

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daveplus
Rising Star
Posts: 117
Thanks: 11
Registered: 25-08-2010

Re: slightly confused

Looking at

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switchi...

it seems to me that, since Plusnet are leading the switch, TalkTalk should be maintain the connection until Plusnet takes over. Maybe be worth contacting Ofcom

Community Gaffer
Community Gaffer
Posts: 1,156
Thanks: 1,535
Fixes: 28
Registered: 29-09-2011

Re: slightly confused

Hi @Bob5

Welcome to the forums, and thanks for choosing Plusnet.

I've checked your order and updated you via the ticket you raised with us a few moments ago. I hope it clarifies things for you.

 

If you have any more questions please let me know.

 Jono H
 Plusnet Community Manager