rubbish service
Hi @Craig58 Welcome to the community forums.
Sorry to see your migration from Sky over to us hasn't gone quite as planned. I understand you've given us a call this morning and we've also been in touch with our suppliers to get more information on the delays.
Looking at the notes on your account/order it looks like the delay has been caused by issue porting the telephone number as the previous provider had initially accepted this, but then not acknowledged the change of date once the fibre order had committed.
I do apologise for any inconvenience this has caused, following us contacting our suppliers, I believe this matter has been progressed and we are now awaiting for completion notification on your orders.
I would also like to apologise that your router was not sent out in time. I understand this has also now been sent out and although we do always have to advise 3-5 working days for delivery, they are sent 1st class post and generally arrive sooner.
I do hope you're not waiting too long for this issue to be resolved, I can assure you we're doing all we can to get you online as soon as possible. Thanks for your patience.
Glad to hear the phone line is now working. The fibre order is currently showing a delayed state off the back of the phone order not completing yesterday as it should have, however now the phone order has progressed, the fibre order should catch back up and progress also.
I can't guarantee the order will be complete today, however we'll have to allow it some time before we chase it up with our suppliers. It would be best for us to check back on/chase up the fibre order tomorrow if it's still not complete.