The guy who installed the phone line and broadband said that plusnet often send out the router to arrive one day after the installation, so I didn't worry. But it's been a week now, and I resent paying for broadband that we can't use! How can I find out where our router is? It gives me the option to start an internet chat- then says there's no one there so try later. The phone lines have a wait of 45 minutes.