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router not here one week after broadband installation

MsRoberts
Newbie
Posts: 1
Registered: 2 weeks ago

router not here one week after broadband installation

The guy who installed the phone line and broadband said that plusnet often send out the router to arrive one day after the installation, so I didn't worry. But it's been a week now, and I resent paying for broadband that we can't use! How can I find out where our router is? It gives me the option to start an internet chat- then says there's no one there so try later. The phone lines have a wait of 45 minutes.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: router not here one week after broadband installation

Hello there, 

 

We've experienced an issue in the past few days which has delayed some hardware orders being dispatched. 

 

The backlog is being sent out today so that should reach you very soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team