router may not arrive in time
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12-06-2018 8:33 PM
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hello
im due to switch over to plusnet from talktalk on thursday 14th. as today is 12th and not received router i was starting to get worried. contacted plusnet and been told its not been ordered. its now being ordered and can take 3-5 days to deliver so its looking like going to be without internet on thursday. moved from talktalk due to their unreliability and customer service but this isnt a good start.
so im wondering if there is any techbods on here that might be able to advise me on if theres a way on logging onto my current talk talk router and changing the settings to ones that would work on plusnet service so that i may get some sort of internet untill plusnet router comes through the post.
many thanks in advance
Fixed! Go to the fix.
Re: router may not arrive in time
12-06-2018 9:06 PM
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Moderator's note:
Thread moved from Fibre Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: router may not arrive in time
12-06-2018 9:07 PM
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I think the routers are sent out first class and are often received the next day.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: router may not arrive in time
13-06-2018 9:50 AM
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Re: router may not arrive in time
15-06-2018 10:37 AM
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My router came at 3pm on activation day however wouldn't connect.
Had orange light on router. Followed instructions in booklet logged into router to find username was set to setup@plusdsl.net. I phoned plusnet support and they told me to enter my username@plusdsl.net and my password still won't connect. They did line tests they came back as fine. Also put onto a manager to give me a new password just incase I was putting my original password in wrong but with new password still not connecting.
Support sending me a new router out to try.
Is there anything I could try with this router that adviser may have missed?
Thanks
Re: router may not arrive in time
15-06-2018 3:01 PM
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Sorry to hear you're unable to connect with your router.
Not entirely sure why we're sending you another one, as our tests are showing no connection attempts coming into the wholesale network at all so the problem is more likely to lie there.
I'd recommend raising a fault to us at http://faults.plus.net letting us know when you've completed it.
Re: router may not arrive in time
15-06-2018 7:54 PM
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Re: router may not arrive in time
15-06-2018 8:04 PM
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Re: router may not arrive in time
15-06-2018 8:08 PM
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bt_test@startup_domain and testing in the password
Still no connection
Re: router may not arrive in time
15-06-2018 8:22 PM
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Re: router may not arrive in time
15-06-2018 8:32 PM - edited 15-06-2018 8:33 PM
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The equivelent for the hub one is "is the main light flashing or solid? Or is there a "b" symbol showing, and is this flashing or solid?"
If either light is flashing then say no the dsl/sync lights on the Openreach modem are flashing or off. If everything is solid then yes the Openreach modem light is on.
Re: router may not arrive in time
15-06-2018 8:37 PM
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I have the hub one. I have solid orange bar light and a solid orange b symbol that
Stays lit most of the time and goes off for a few secs. Hope this helps
Re: router may not arrive in time
16-06-2018 1:01 AM
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Re: router may not arrive in time
16-06-2018 9:09 AM
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All I know is the advisor on the phone said he thinks this router wasnt set up right before being sent out to me. I asked him if there was any line issues or equipment issue at the exchange he said test come back ok and he can see right through to my router he even tried to reset it and send settings his way to me
Re: router may not arrive in time
16-06-2018 9:18 AM
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Also can someone put caller id on for me. I have requested it but it's yet to be put on
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