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reward card email never arrived

Newbie
Posts: 4
Registered: ‎02-11-2020

reward card email never arrived

I have been trying for months to get this addressed.

No joy via Twitter plusnethelp whenever it was active and no joy via the community which is a bit aggrevating as I see others seem to have had it successfully sorted on here.

I had originally thought it was better to avoid phoning due to the whole 'more urgent customer needs/staff issues' due to covid. But a couple of waits on the phone til I had to get on with other stuff later, I now really have no idea what to do.

It feels like a £75 con. I see the reward card is being advertised again. I hope others don't get so let down and overlooked.

Was a Plusnet fan. No longer