"Checking your details" stuck

[#1]

ordered plusnet fiber since beginning of month but had been stuck on "Checking your details".
do i need to contact sky broadband for the MAC code?

[#2]

MACs are not used any more so a quick check by a staff member is needed.

[#3]

Looking in to this now for you.

[#4]

Quote from: Strat

MACs are not used any more so a quick check by a staff member is needed.

thank you for that info.

Quote from: Chris

Looking in to this now for you.

much appreciated.

[#5]

Although you've provided us with the phone number for the line, the records are showing 2 active lines at the address. We need to liaise with Sky to make sure we're taking over the right line, so I've sent this on and dropped a note to our provisioning team to check for updates on this.

[#6]

thank you for your fast response.
if there are any info you need, please cantact me via email..
Moderator's note by Mike (Mav): Full quote of preceding post removed as per forum rules

[#7]

Hi,i still have not recieved any form of update in regard to my switching to Plusnet..

[#8]

Unfortunately Sky have not yet responded to our previous request to identify which line needs taking over.
Basically on a BT provided line we can see more information and identify the line to transfer if there are multiple at the property. This differs when the line is provided by Sky and we don't get the same level of information, so we rely on Sky providing us with the information when we request it, which we did again yesterday.
I'm very sorry for the delays, but as soon as we get the information we need back we'll be able to give you an update.

[#9]

Would it help if I contact Sky for the info?

[#10]

Hi, how do i cancel my order for the fibre?

[#11]

Please cancel my order for the fibre..

[#12]

Hello there. I'm sorry to hear that you would like to cancel. You would need to call our Cancellations Team on 0800 013 2632.