potential problem on your telephone line

[#1]

I put a new order on 24 Oct and my line should be live two days ago, but the order status says 'potential problem on your telephone line' and haven't heard anything since. I have been with plusnet and never had this line problem before. Could someone give me an update please? 

[#2 · Accepted solution]

Hi @sanfran123,

I'm sorry to hear about the issues you're currently experiencing.

I have left a ticket on your account regarding your query. You can view this here

Please get in touch if you have any further questions.

Thank you,

Aisha