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plusnet reward card

Kelly22
Newbie
Posts: 1
Registered: ‎08-02-2023

plusnet reward card

i have been with plusnet since December 2022 and i have had had no email regarding the reward card i was meant to be emailed about?  

7 REPLIES 7
nedjohn
Hooked
Posts: 9
Thanks: 2
Fixes: 1
Registered: ‎08-02-2023

Re: plusnet reward card

I haven't had my Reward Card either, signed up in December '22 too

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: plusnet reward card

Hi @Kelly22 

 

Thanks you for reaching out over the Forums, checking over your account I can see that you did sign up for a reward card but you aren't within the cashback system. I've sent this across to our back office team to investigate further. I'll have another update within the next 72 working hours. 

 

@nedjohn - I've looked into your account and not able to find a reward card associated with your deal. This could be because you've been browsing around different sites so the cookies and caches weren't cleared so this can impact the deal you sign up for. If you do have an order confirmation that shows the reward card was included, I'll be able to take it from there. (Please note that I can't accept screenshots of deals pulled from comparison sites or straight from the sales page on our website). 

 Curtis Smith
 Plusnet Help Team
nedjohn
Hooked
Posts: 9
Thanks: 2
Fixes: 1
Registered: ‎08-02-2023

Re: plusnet reward card

Hello @csmith94 

We are on our 2nd plusnet User ID due to problems with virus protection on the first.  We did indeed compare lots of potential service providers.  The contract is not explicit about the reward.

You can see the offer in the link :-

https://www.plus.net/broadband/home/ 

image.pngMaybe we misunderstood it, or there weren't enough available for us.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: plusnet reward card

Leave it with me, I am going to investigate this further for you and I will come back to you from there.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
sebbriggs
Newbie
Posts: 1
Registered: ‎09-02-2023

Re: plusnet reward card

Hi. Im having the same issue. Signed up in december, went live in january. Still haven't received an email either..
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: plusnet reward card

I've sent this off for you now @sebbriggs Smiley we should have a response by Monday.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: plusnet reward card

Hey there @Kelly22 I have created a ticket on https://www.plus.net/wizard/?p=view_question&id=231592020

 

Please can you reply to it Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team