over a month!
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- Re: over a month!
over a month!
17-10-2016 9:46 AM
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Really not happy at all. I've had to pay money to my mobile provider for extra data packages as my daughter needs internet for homework!!
Sorry to be blunt but I want this sorting and today!!!
Re: over a month!
17-10-2016 3:33 PM
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Sorry to hear you're experiencing problems with your phone and broadband.
Both your phone and broadband orders did complete on 13/10/16, if you currently have no dial tone, I would advise going through our troubleshooting guide here and continuing on to raise a fault here if the troubleshooting doesn't resolve the issue.
@doogles78 wrote:
Sorry to be blunt but I want this sorting and today!!!
If there is a fault on your line, I'm sorry to say that it is not likely to be resolved today, but the sooner the fault is reported to us, the sooner we'll be able to investigate, raise to our suppliers if necessary and work towards a resolution for you.
Re: over a month!
18-10-2016 6:51 PM
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Re: over a month!
18-10-2016 7:48 PM
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Re: over a month!
18-10-2016 9:28 PM
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Re: over a month!
19-10-2016 12:09 AM
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The link is working for me at the moment.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: over a month!
19-10-2016 12:03 PM
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Sorry that you're still having issues. I've created a support ticket on your account outlining the next steps, if you can reply here we can get this moving.
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