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greener2
Newbie
Posts: 2
Registered: 31-10-2016

order

Hi ive ordered broadband and phone services from u..i had an email to say service will be activated today..they havent been? Youve taken payment so I'm abit confused
3 REPLIES
Community Veteran
Posts: 13,921
Thanks: 514
Fixes: 7
Registered: 01-08-2007

Re: order

Activated doesn't always mean visited. Have you already got a phone line in the building? If so you might want to check it..

BTW you posted in the general chat forum not the broadband / phone forums.

I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 26,374
Thanks: 630
Fixes: 8
Registered: 10-04-2007

Re: order

He also posted exactly the same message in the My Order board - I've reported this topic as a duplicate but not sure where the moderators are tonight!

Now sorted by the moderators

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: order

Hi @greener2,

I have looked into this for you and can see that the orders were cancelled as a result of rejection from them as the postal code record they hold is incorrect for the migration to complete. Can you contact them please and get them to update this information please and then we can process with this order.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team