on line switch to full fibre puzzle

[#1]

If this seems a bit stupid then I apologise in advance. Yesterday I decided to switch to full fibre. I went to the online sign up and got as far as selecting the date which seemed a bit unrealistic as it was next Wednesday but selected it anyway. Having got to the final page I decided to call to see how likely this was and was told not very but they would get back to me when I completed the order. The person I spoke to said he would order my router and have it sent out. I went to complete the order but the page was gone, nowhere to be found. In the meantime I received pre-contract info. 

So, I don't know if this has gone through, although I'm fairly confident it hasn't, and I possibly have a router en-route so if I put in another order to upgrade when I get to the 'do you need a router page' I'm a bit stuck. 

I know I need to call again tomorrow and see if I can sort this out but I wondered if anyone had similar experiences or opinions

[#2]

@Merluza1 

Log into your PN Members Page and look at My Account / My Orders - anything mentioned there.

If the order did go through the should be an open ticket. You can check for this using https://www.plus.net/wizard/?p=search 

You only receive a provisional install date. OR need to check various things before you get a confirmed date.

Brian

[#3]

Thanks, I can't find a my orders page but I do have an open ticket.

[#4]

@Merluza1 

I assume the open ticket is about your upgrade to Full Fibre.

I'm also assuming you know you'll lose your landline when you move.

Brian

[#5]

Yes the tickets relates to my conversation yesterday. I think the assumption is that the order is progressing. I was expecting a conformation email but the contract summary states it is pre-contract information. To me this is open to interpretation. 

I do realise I will lose my land line.

[#6 · Accepted solution]

Moderator's note:
Thread moved from Full Fibre to My Order

[#7]

@Merluza1 

PN can't send a confirmation email until they receive confirmation that the order has been accepted by OR and an install date booked.

Brian