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not recived new router

johnk28
Newbie
Posts: 1
Registered: 09-02-2017

not recived new router

signed up the begin of feb my going live date is on the 16th but I still have not received my new router

2 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: not recived new router

You should have it prior to your broadband going live; no good to you at the moment with no PN BB connection.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: not recived new router

I've looked into your account @johnk28 and I can see that your services are in progress to go live on the 15/02/2017.

 

This can happen at any point up to midnight, which may indicate why you were advised the 16th just to set your expectations.

 

Your router was ordered automatically yesterday so you should receive it within the next few days.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support