cancel
Showing results for 
Search instead for 
Did you mean: 

not recived new router

johnk28
Hooked
Posts: 7
Registered: ‎09-02-2017

not recived new router

signed up the begin of feb my going live date is on the 16th but I still have not received my new router

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,199
Thanks: 264
Fixes: 26
Registered: ‎02-08-2007

Re: not recived new router

You should have it prior to your broadband going live; no good to you at the moment with no PN BB connection.
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 569
Fixes: 139
Registered: ‎22-08-2015

Re: not recived new router

I've looked into your account @johnk28 and I can see that your services are in progress to go live on the 15/02/2017.

 

This can happen at any point up to midnight, which may indicate why you were advised the 16th just to set your expectations.

 

Your router was ordered automatically yesterday so you should receive it within the next few days.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button