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no phone no internet

FIXED
eighty8
Interested
Posts: 1
Registered: ‎27-11-2017

no phone no internet

hi, new customer   here, supposed to be connected wednesday, cant get through to customer services waiting 40 minuits on another phone twice .what is happening people.    HELP!

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: no phone no internet

Fix

Hi there.

It looks like your order completed last Wednesday but testing your line is showing a potential line fault.

I'm raising this to Openreach now and we'll be in touch by e-mail soon.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team