no cashback email
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- Re: no cashback email
08-10-2019 1:05 PM
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Hi
When i signed up in August there was a reward as part of the offer for joining plusnet. Looking around I should have received an email 10 days after I went live to claim it. I have not received this and whenever I look to do a live chat to talk to someone about this it says live chat is currently unavailable. Please can someone message me or respond to this post to let me know what is happening.
Fixed! Go to the fix.
Re: no cashback email
08-10-2019 4:12 PM
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Hi @mmms
Thanks for getting in touch.
I've checked your username and email address against our cashback database and can't find any record of your cashback eligibility.
Could you please confirm how you signed up for the service? Eg, was it directly through our website, an affiliate etc?
Did you receive any correspondence confirming your cashback reward other than the email that you're chasing here?
Best wishes
Dave
Re: no cashback email
08-10-2019 4:23 PM
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I looked on compare the market at the time and it was showing an offer on there. I then clicked the link to take me to your website which it also had the offered showing on it and completed my transaction through your website.
I did not receive any correspondence with regard to the offer. When I have done this sort of offer before with other companies most of the time I have not seen anything until a message is sent through to say your now eligble to claim your free gift/reward. Hence the reason I am now enquirying after looking at what others have said about how long after activation you should reveice it. I signed up on 28/8 if that helps at all.
Re: no cashback email
08-10-2019 9:02 PM
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Hi @mmms, thanks for getting back to us.
Having looked at the account I think I have an idea of what may have happened here, can you please just confirm the offer you signed up on and advise what the cashback amount was so we can look into this further?
Re: no cashback email
08-10-2019 9:21 PM
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I believe it was the £70 reward card but cannot be 100% sure as I never took a screenshot or wrote it down at the time.
Many thanks
08-10-2019 10:05 PM
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Re: no cashback email
09-10-2019 9:41 AM
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Thank you for resolving the issue.
Re: no cashback email
09-10-2019 2:29 PM
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Glad to hear it's sorted @mmms
If you have any further issues just let us know
Re: no cashback email
14-10-2019 10:28 AM
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Hi Lauren,
I signed up on the 9th September and also participated in a cashback reward offer however I have had no email regarding this offer and was told I would receive an email within 10 days of my broadband being live.
Can you please chase this for me?
Lisa
Re: no cashback email
14-10-2019 4:13 PM
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Re: no cashback email
16-10-2019 9:09 PM
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Hi,
I have also tried the chat online option to chase my cash back deal but constantly busy - signed up for 18 months for £60 cash back but do not know how to claim. Can you help/ process? Thanks
Re: no cashback email
16-10-2019 9:30 PM
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Thanks, received support email and resolved.
Re: no cashback email
17-10-2019 3:47 PM
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That's great to hear @Weybourne9
Should you require further assistance, please feel free to give us a shout.
Kind Regards
Ollie
Re: no cashback email
27-10-2019 9:11 PM
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Cheers
Re: no cashback email
28-10-2019 12:26 PM
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Hi @Carzo18
Thanks for getting in touch to chase this.
You'll receive an email regarding your cashback within 10 days of your services going live - as your broadband went live on 25/10/19 I'd expect this to reach you by 4/11/19 - Please let us know if this isn't the case.
Best wishes
Dave
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